Call delay
We have our phones integrated through Service titan. We noticed that when we are calling a customer, there seems to be a pretty bad delay with our conversation.We don’t think about it when someone calls, but when we call someone
Posts
Our First Day is Dec 1st!!! What should I be prepared for?
Hello everyone, our first day of officially using ST in the field is Dec 1st. Wondering if anyone has any tips or things I should be aware of that are good to go over to make sure I am as prepared as possible for Day 1 of launch. I know there will pr...
Displayed User Name
Is there a way to, on the location record screen, where it lists "Calls" the calls could be assigned to the agent's actual name instead of their user name? When agents use the ServiceTitan generated username, it is not specific at all to who the agen...
In-House Service Titan Training for Associates
I want to do a weekly Service Titan training for in-field or in-house Service Titan users from our Goettl Austin branch. I'm posting to see what type of engagement ideas other ST users/engagers may have for these trainings. I'm still figuring out how...
Dynamic Pricing
Hi All, I am in need of some help. We are trying to set up our upcharge for materials and are supposed to go into Dynamic Pricing, but we don't have that option in our pricebook. Can someone guide me to where I am supposed to go? I have the guide pul...
🎙️🎉 I'm a Guest on the ServiceTitan Toolbox for the Trades Podcast this Week!
Do you listen to ServiceTitan's Toolbox for the Trades podcast? This week I'm a guest (!!!) alongside my business partner Jenny Benbrook. We talked about what ServiceTitan Professional Services Partners are and how our team at Powerhouse Consulting G...
Tipping Technicians
Hello! Looking to see if anyone knows of anything that exists in ServiceTitan to integrate a tip system for technicians?
Plumbing Truck Stock Lists
Does anyone have a residential plumbing truck stock parts list they would be willing to share?
📢🎉🏅We have officially hit 5️⃣0️⃣0️⃣ customers certified!!! 🏅🎉 📢
We have officially hit 5️⃣0️⃣0️⃣ customers certified!!! Congratulations Antoinette Perez from Guy Smith Heating & Air Conditioning Inc. for being our 500th customer to complete the Certified Administrator program!! Want to learn more about our Servic...
Field employees texting customers
I'm going to preface this with "I know it's possible." There are serious limitations. That said, here's my conundrum. We have Phones Pro. We want to stop issuing company cell phones to techs & sales people because they can have Phones Pro numbers and...
