General

Recording techs positive notes

Oftentimes, when customers send in checks, they include a nice note/comment about the tech. I was wondering if there is any place in St to record them so that it gets "linked" to the tech. Thanks!

Tags for chats

Is there a way to make tags visible on the preview for open chats? I know there is the "Recurring Services Booking" tag that is attached when customers respond to the reminders. I would like the ability to display certain other tags to the preview to...

Resolved! Estimates/Invoices

Can an invoice or estimate be created without an appointment?

5 Most Impactful Updates for Commercial and Construction Contractors in the Winter 2024 Release

Over the last few weeks, your ServiceTitan account has been updated with several new features and enhancements from our 2024 Winter release (ST-68). While many of these updates are exciting and applicable to all our clients, I wanted to highlight som...

Special Toolbox Live Event for Call Centers! Feb. 21-22 in San Antonio, TX

We are so excited to be back on the road, and we're coming to San Antonio, TX on Feb. 21-22 to dive deep into call centers! This event is like no other - where we focus on setting up your call center, optimizing all things in ServiceTitan, and learni...

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Vote for the Old version of Service Titan

We are in need of getting more requests from this community in voting for the old version of Service Titan. I have requested numerous times to the customer success manager to please leave the old version open for us to use and they always say that we...

"Recent Update"

Please tell me our company is not the only one that absolutely LOATHES the updated version of Service Titan. I have used this platform for about 8 years, and genuinely knew it like the back of my hand, which made it possible to do my job as well as I...

Building User Friendly Forms: Key Tips

Collecting complete and accurate paperwork from construction workers is a challenge. Their work is very physically demanding, often with extended hours. The last thing they want to do at the end of a long, hard day, understandably, is administrative ...