Posts

Adding a signature field to pdf forms

So in the new release, ServiceTitan announced that ServiceTitan Mobile now supports signature fields added to .PDF forms using software like Adobe Acrobat. With this change, signature fields will open in a pop-out so customers can easily provide a si...

wshank4 by New Contributor
  • 1887 Views
  • 2 replies
  • 0 kudos

Why can't a tech unsell an estimate from the field?

A tech should be able to unsell an estimate from the field. Obviously if the work has been booked to another job they wouldn't be able to, but this should be a permission-based setting that techs have access to.

Collecting Payments with QR Codes

I would like to get a QR Code payment option implemented.When the job is complete and the tech goes to collect, a QR Code option would be a payment method in the drop down menu along with "Cash, Check, Card, Greensky Financing". This would allow the ...

Admin Mobile App

I would like an admin version of the mobile app for when I am away from my desk. I can dispatch while remote.

jvo1 by New Contributor II
  • 5649 Views
  • 12 replies
  • 7 kudos

Two way chat for technicians

Our technicians could really benefit from being able to text the customers even after they've arrived at the location. Due to the nature of our work, we complete many jobs when the homeowner is not there and texting is sometimes the only way they're ...

Emily by New Contributor II
  • 4181 Views
  • 8 replies
  • 4 kudos

Resolved! Mobile App: Adding and Renaming Pictures

Multiple technicians have indicated that adding pictures is a huge pain. They've stated that they need to click on the Camera Icon to add a picture, and once it's added, they need to then go back into the camera icon to do it again. On larger project...

amy_whit by New Contributor II
  • 1668 Views
  • 1 replies
  • 1 kudos

Purchase Order screen clearing out on mobile app

Has anyone else ran into this before? For a few of our technicians who are working on the mobile app have experienced that when filling out their purchase orders, it will randomly clear all entered text. Its not every purchase order, it happens rando...

AKUMP by ServiceTitan Certified Administrator
  • 1677 Views
  • 1 replies
  • 0 kudos

Resolved! Phone calls to customers from the field

Please tell me there is a way for my techs to call customers back after an estimate has been sold and the job is completed. Many times they need to follow up and call a customer after the customer has approved an estimate. Support tells me only way t...

LL by New Contributor II
  • 1665 Views
  • 1 replies
  • 1 kudos