Hi, all! So we've been trying out using Leads to keep track of incoming calls instead of our previous solution, but now we're coming to issues when a Dismissed Lead calls back in, and we can not find the original Lead.If the Lead is left OPEN & is no...
Can we get it to where a note flashes or comes up when trying to book a call? That way the dispatcher that is booking a job sees the note that has been pinned or set to flashing.
Hello! We are having issues with the call feature in ST. We are unable to answer the call, it only really alerts us for a very short window, and then we are unable to call out from ST. Our main provider is Zoom VoIP. Is anyone else having these issue...
We have noticed that unassigned jobs do not always move forward each day. We do not check them daily and found some lost since they didn't move forward from January. Are there any settings we need to change?
Is there a way when you are in the chat section and booking a recurring service event for the job details to automatically be entered (pop up) instead of having to enter it all in? Hope that makes sense.
Please go vote for my idea if you would like conditional logic for adding tags to calls. https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-6159
I recently noticed that after entering a new customer's address and getting no suggested addresses and I hit the "Enter address manually" button the address that I entered goes away. This is happening just recently. Anyone else finding this or is it ...
Hello ST Community!IService Titian will be implementing a new layout on their call page that in my opinion is very complex and difficult to navigate. I have spoken to other CSR's who have agreed this change is more challenging to navigate. Service Ti...
Is it possible to create a report that shows, for example, last year how many calls dispatcher "X" took afterhours (before 8am, after 5pm and weekends) and if the call was booked, unbooked, excused or lead?
Needs Up Votes, pleaseWe serve a community with a high number of rentals, Airbnbs, VRBO etc where the owner lives off site or out of town. We would like the office staff to send the invoice acknowledgements to property owner for a esignature and when...
