Posts

Mobile Check Capture Report

Is there a place to see a list of the mobile checks that captured and settlement? Some where similar to the STgateway for the credit cards? We have a debt on our bank account that we think is a returned mobile check capture but we cannot confirm it.

sharonme by ServiceTitan Certified Administrator
  • 681 Views
  • 3 replies
  • 1 kudos

Resolved! Best ways to manage paper invoice mailings

We have a few customers who absolutely insist on having invoices either mailed or faxed to them. However, during the usual flow of sending out invoices, more often than not their invoices will be emailed to them, as the only way of marking them as ha...

bdanielson by ServiceTitan Certified Administrator
  • 1324 Views
  • 5 replies
  • 0 kudos

Resolved! Reports

How can I run a report to see all failed payments? 

Angelle17 by ServiceTitan Certified Administrator
  • 1172 Views
  • 5 replies
  • 0 kudos

New Idea- invoice review status ON batch screen.

Hi Friends! I'd love some votes on my new idea- https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-5273 I am using autobatching, but I don't export until I'm sure department heads have reviewed their invoices. I would like review status (need...

JessicaSmith by ServiceTitan Certified Administrator
  • 635 Views
  • 4 replies
  • 2 kudos

Payment Alerts

Why is there an Alert for "Payment Applied" for credit cards, but Not one for "Payment FAILED"???!!!It would be a HUGE help to be able to have an email Alert setup for when payments Failed. Even better is if had it also text an Alert to the tech to l...

LA_Barker by New Contributor III
  • 787 Views
  • 4 replies
  • 3 kudos

Customer Tips

Occassionally a customer will tip our technicians, usually with cash but sometimes on their check. How do I record this accurately? E.G. A customer wrote a check for $225, their invoice total was $200 and they tipped the tech $25.Do I need to add a l...

brooke_t by ServiceTitan Certified Administrator
  • 513 Views
  • 2 replies
  • 0 kudos

Intacct Reconciliation

We are spending a lot of time and doing manual work each month end to reconcile Intacct to ServiceTitan that involves exporting reports from both systems, recreating item IDs, pivot tables, index/vlookup in excel. Mainly: ST Aggregate Inventory repor...

zelbur by New Contributor II
  • 497 Views
  • 2 replies
  • 1 kudos
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