Scheduling Assistant
Just looking to get an idea on the opinion of the Scheduling Assistant tool. How useful has it been for users? Would you recommend it?
Posts
No longer able to select number used for outbound calls, Please Help!
Please Help!!!Approximately three weeks ago, we lost the ability to change our outbound call number for my CSR's that work remotely. Does anyone have an idea of how we can restore this feature? We've tried using customer service three different times...
No call bubble or audio recording
I have been having trouble with call bubbles not appearing and calls not recording. Last week tech support blamed it on that call bubble glitch however, it happened again today. I had call bubbles not appearing this afternoon and another 5min call I ...
Resolved! Scheduled Appointments
Has anyone ever had this happen, the reminder is correct & the schedule is wrong?
Trouble with Business Units
When creating a Job for my company all my Business Units are not showing when i create a Job i was concerned that maybe the Units were not active in Settings but when i looked at it all were showing active. Wondering am i doing something wrong. I jus...
Resolved! Phones
Is there a formula for how many people I need to answer the phones, booking agents? I'm getting 400 plus calls a day and the two i have are not able to keep up. Is there any data out there that gives best practices for this issue?
Preferred Technician
Let's all admit it... we all have customer's that have a favorite technician. Because of that, we use the Preferred Technician on the customer location. It has been a useful tool for some of our favorite customers. But I noticed since the upgrade, it...
Where outbound calls live
This seems very basic to me so I want to ensure I am not missing anything...when an outbound call is placed, it is connected only to either the customer page or the location page but not both, right?
Call bubble glitches
I know yesterday ST was having trouble with their call bubbles and said they would update us once the problem was resolved. Do we know yet if it has been resolved or when it may be fixed? This morning I am still having trouble and my call bubbles are...
Option to have a Client Cancellation Notification SMS Toggled on/off for any cancelled jobs
This would be helpful for two growing reasons. 1) If Tech/Comfort Advisor waits at the client's home with no responses for the time granted to them to wait and the office is unable to reach the client. Having the client receive a Cancel Notification ...
