Call Booking

Posts

No call bubbles populating

I have had a few calls in a row this afternoon where call bubbles have not been populating at all for me. No blue bar at the top of the screen showing I am on a call. No call bubble with the phone number on the call booking screen. Before I take the ...

KhianaKlatt by Valued Contributor II
  • 2413 Views
  • 3 replies
  • 0 kudos

Transfer Outbound Calls

I wish we could transfer calls that we make, it makes it a process when you have to tell a customer that the technician will call them, and then have to let the technician know. Rather than just being bale to transfer.

DesirayB by New Contributor II
  • 2897 Views
  • 5 replies
  • 1 kudos

Wish list for chats

Howdy! I Wish that we were able to bulk delete Chat's from the Calls Tab. Maybe we could implement that! I have over a year worth of chats that were never "closed" properly and I need to clean that up in a more efficient way then clicking into each i...

mmadwelch by New Contributor
  • 1557 Views
  • 1 replies
  • 4 kudos

Delete Custom Fields

Is it at all possible to delete a "deactivated" custom field? And if yes, how do you go about doing it? I do not see any options to delete them. We are getting a lot of the custom fields piling up that we never use. I was looking to consolidate that ...

JustinC by New Contributor II
  • 2320 Views
  • 3 replies
  • 0 kudos

Marketing Campaign on Job Booking Screen Greyed Out

Hey fellow Titans! We have Marketing Campaign as a custom field on our job booking screen and lately whenever I am booking a call, the box is greyed out and I can't change it unless I book the job and go back in and edit it. Has anyone else dealt wit...

Miranda by ServiceTitan Certified Administrator
  • 3073 Views
  • 4 replies
  • 1 kudos