Call Booking
Looking for Support, Customer Success, or a Pro Product Specialist?
Visit our Knowledge Base to learn who to contact and how to reach them.
You can also submit and vote on Ideas to help shape the future of ServiceTitan. Check out the page for full details, including a breakdown of each idea status!

Posts

Call booking glitch

I had an 8 min phone call with an existing client. I clicked "book job" once I had typed in all of the information. I received a blue spinning circle in the top right hand of the screen for a few moments. The "book job" button was greyed out and I co...

KhianaKlatt by Valued Contributor II
  • 1561 Views
  • 1 replies
  • 1 kudos

No call bubbles populating

I have had a few calls in a row this afternoon where call bubbles have not been populating at all for me. No blue bar at the top of the screen showing I am on a call. No call bubble with the phone number on the call booking screen. Before I take the ...

KhianaKlatt by Valued Contributor II
  • 2534 Views
  • 3 replies
  • 0 kudos

Transfer Outbound Calls

I wish we could transfer calls that we make, it makes it a process when you have to tell a customer that the technician will call them, and then have to let the technician know. Rather than just being bale to transfer.

DesirayB by New Contributor II
  • 3023 Views
  • 5 replies
  • 1 kudos

Wish list for chats

Howdy! I Wish that we were able to bulk delete Chat's from the Calls Tab. Maybe we could implement that! I have over a year worth of chats that were never "closed" properly and I need to clean that up in a more efficient way then clicking into each i...

mmadwelch by New Contributor
  • 1619 Views
  • 1 replies
  • 4 kudos

Delete Custom Fields

Is it at all possible to delete a "deactivated" custom field? And if yes, how do you go about doing it? I do not see any options to delete them. We are getting a lot of the custom fields piling up that we never use. I was looking to consolidate that ...

JustinC by New Contributor II
  • 2406 Views
  • 3 replies
  • 0 kudos