STAT Holidays showing on Calendar

Does anyone else find it frustrating there is no option to see stat holidays or employee time off on the calendar? it drives me crazy service titan doesn't have this for their calendars and you have to do it manually

caitymo by New Contributor
  • 3 replies
  • 5 kudos

Resolved! Add Tags When Building New Customer

(please bear with me I'm very new to Community)It would be very helpful to be able to add tags to a new customer account when creating them the first time they call instead of going back and adding it in later. Is there a way we can get this feature ...

Booking Confirmation

It would be really nice if we could specify the booking confirmations. We do a lot of different jobs in the pool business so customers get confused on what we are coming out for with the generic booking confirmation.

Dismissed Booking

It would be nice to be able to undo a dismissal of a booking. My company requires payment up front so when they pay the same time they book and we dismiss it, we do not know where that money goes. Also some people do make mistakes and then a customer...

Notifications from Techs texting CSR back on Dispatch Board

We are constantly texting our technicians through the Dispatch Board. A nice feature would be for us to somehow get a notification that stands out on the Dispatch Board when the technician texts us back. With so many techs that are constantly dispatc...

eesposit by New Contributor
  • 1 replies
  • 1 kudos

Booking NEW CUSTOMER setup

Does anyone find it annoying that when you set up a new customer in the booking screen that the options for job notifications and marketing updates is a default option in this screen but not invoice/statement delivery?There should be an option at tha...

ken_w by New Contributor
  • 2 replies
  • 3 kudos

Resolved! Booking Request Dismissed Alert

This relates to booking integrations (not calls) that come through the same call calls screen. We have integrated website leads to come into Service Titan as bookings. Unfortunately, there is nothing to prevent any user from dismissing a booking and ...

vha9215 by New Contributor II
  • 7 replies
  • 1 kudos

Resolved! Zipcodes when booking a call

Zip Codes - Is there a feature with Zipcodes?If we have zip codes assigned to our areas. Is there a feature with Service Titan when booking a call that is NOT in our zipcode that will alert us when booking a job?If not, won't this be a good way to ma...

deborah_6 by New Contributor
  • 1 replies
  • 2 kudos