Has anyone else noticed an influx in spam texts recently? I "blocked
spam" on a bunch from over the weekend and my customer service manager
tells me she's noticed a jump in the number we're receiving!
All of a sudden, our arrival windows are now separated by business
units. We did not change any settings. All window times are set to "All
Business Units". Our arrival windows are the same, regardless of
business units. Can we change this back to how...
It is great that we can now do bold, italics, etc in our job
summaries... BUT not across all of ST. You can't use enriched text in
setting up your job type's preset summaryYou can't do it in a job
booking on the call screenOn the job page, if you use...
Does anyone else find it frustrating there is no option to see stat
holidays or employee time off on the calendar? it drives me crazy
service titan doesn't have this for their calendars and you have to do
it manually
(please bear with me I'm very new to Community)It would be very helpful
to be able to add tags to a new customer account when creating them the
first time they call instead of going back and adding it in later. Is
there a way we can get this feature ...
It would be really nice if we could specify the booking confirmations.
We do a lot of different jobs in the pool business so customers get
confused on what we are coming out for with the generic booking
confirmation.
It would be nice to be able to undo a dismissal of a booking. My company
requires payment up front so when they pay the same time they book and
we dismiss it, we do not know where that money goes. Also some people do
make mistakes and then a customer...
We are constantly texting our technicians through the Dispatch Board. A
nice feature would be for us to somehow get a notification that stands
out on the Dispatch Board when the technician texts us back. With so
many techs that are constantly dispatc...
