Posts

Resolved! CSR Scorecard

Hey everyone - Was wondering if anyone had a good scorecard for grading they use when listening to calls in review. Would love to have something standardized I work from and also am looking to move into peer review and again would need something stan...

kimrahn by ServiceTitan Certified Administrator
  • 1862 Views
  • 7 replies
  • 2 kudos

Resolved! Happy New Year! 🎉

Happy New Year everyone! Hope everyone had a great, restful weekend celebrating the new year. Tell us, what are some of your 2024 goals?  

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BrittanyB
by Contributor III
  • 3900 Views
  • 15 replies
  • 3 kudos

CSR/Dispatcher Group Lunch and Learn TODAY!!

We are so excited to finish out the year with our CSR/Dispatcher Lunch and Learn today! This is a fun, live meeting where we will be discussing your hot topics, celebrating the wins of 2023 and talking about ways you can make 2024 a success! We are m...

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asnow
by Valued Contributor II
  • 997 Views
  • 3 replies
  • 2 kudos

Resolved! Booking Question-

Hello everyone! Hope your holiday seasons are all going well, ours here at Lowry Doors are SO BUSY! Its been a great thing, we have wonderful customers and a great community! I have a Service Titan question I'm sort of struggling with. When I end a c...

Resolved! Lunch and learn

Good morning, everyone! I am new to the group and job; Hopefully this is where I go to ask this! I was wondering how/where the registration will be for these meetings. I saw they are every third Thursday of the month. Thank you all! Have a great day!...

Kaemae31 by New Contributor II
  • 1000 Views
  • 3 replies
  • 2 kudos

Thankful Tuesday

What are you thankful for that your company does or offers to you or other team members?? Having support is so important in the trades industry. Share below so other owner, manager, or team members can use these tools at their companies.

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Toolbox Live: Call Center Edition Event - SOLD OUT!

Hello Call Center friends, I'm looking forward to meeting many of you in Chicago this week at our first ever Call Center Edition of Toolbox Live. For those of you who are not able to attend, never fear... We will keep you updated on the event. We wil...

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asnow
by Valued Contributor II
  • 3066 Views
  • 11 replies
  • 9 kudos

Chats

Would anyone have any process on how they handle "chats"? Like who responds, when they respond, and how often?Thank you!

gfb-rgru by New Contributor II
  • 763 Views
  • 2 replies
  • 1 kudos