https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-1931 I found this idea on the board and would love to see more traction to it for anyone in the office who uses chat. The ability to add a signature in the chat automatically based on who is ...
I wish that when we lay out a text in chat, it would stay this way after we hit send. (Option to add new paragraphs and have spaces in between thoughts). This would look tidier, more organized and more professional! To vote: COMMUNITY-I-3271
Service titan chat needs to record closing time stamps, please please vote here!! https://community.servicetitan.com/t5/Ideas/bd-p/ideas
Has anyone else noticed an influx in spam texts recently? I "blocked spam" on a bunch from over the weekend and my customer service manager tells me she's noticed a jump in the number we're receiving!
We are constantly texting our technicians through the Dispatch Board. A nice feature would be for us to somehow get a notification that stands out on the Dispatch Board when the technician texts us back. With so many techs that are constantly dispatc...
Wouldn't it be nice to have any commonly used words/names be auto filled when sending a message to a customer through the chat option?
Where do I find appointment reminder replies from customers who: 1) TEXT back to our appointment reminder sent via ST? We currently have the chat feature turned off, do we need to turn it on? If so, what is the impact of turning the chat feature on?2...
