We are hoping to get some help creating call metrics for our CSR's. We're a Plumbing & HVAC company of 40-50 employees and we're hoping to gather some insight from similarly sized companies on industry standards as far as how many calls per day they ...
Happy Sunday to everyone my name is Jamie I work with a HVAC and plumbing company in Georgia. My position in the company is CSR Manager/Dispatcher, and I'm here to get others in the same industry/field ideas and support as well as to offer any help t...
Howdy Folks, We use to have a snack box vendor come by about once a month and supply us with breakroom snacks. The person who ran the snack box fund unfortunately passed away . Our company now realizes what a convivence it was to have said snack box ...
Often we deal with commercial properties with multiple pieces of equipment and not the same Technician will go out to the location, depending on the scope of work needed to be done (skill set) or our availability. Trying to locate the unit needing th...
The new user interface update for office employees is horrendous.
Can an invoice or estimate be created without an appointment?
We are in need of getting more requests from this community in voting for the old version of Service Titan. I have requested numerous times to the customer success manager to please leave the old version open for us to use and they always say that we...
Please tell me our company is not the only one that absolutely LOATHES the updated version of Service Titan. I have used this platform for about 8 years, and genuinely knew it like the back of my hand, which made it possible to do my job as well as I...
Is there an integration our option for customers for tip their technician during their payment processing? Thanks in advance!
Does anyone use a 3rd party vendor to check their phone lines on a weekly/monthly basis? We are looking for a company that can check them for us. I would like to get data on all 250 phone numbers of ours like:Does it connectTime to connectTime to ans...
