My company is finding the "Arrival Window" and "End Window" an absolute nuisance... It is taking twice as long to book a job, and that is only if it does not kick you back stating you did not enter it (even if you did). We wish they would make this f...
Can we have a notification besides the green bubble, like the whole page light up or there be a sound something that indicates a call is coming in. Often I am multitasking and not all of my calls have bubbles so I am not constantly checking to see if...
I love the idea of the customer portal, but we have customers reach out to us weekly saying that the portal has not been working for them. Many customers receive this error message and we never know what to do. Is anyone else having this issue? Any i...
When using Capacity planning, there is a flaw in that the schedule covers up the Team name assigned to each section of Technicians when viewing the Dispatch Board. Can you please fix this snaffoo so that we can see the team names in their entirety ev...
I've noticed recently a handful of our inbound calls are not populating. I confirmed with a few of these calls that they are not showing up in the call bubble and you can't find the call to listen to it if you search for it after it is complete. It's...
One of our field managers would like to know if it would be possible to add his email to every single job that we book. This way, when he is out in the field, the technician can send the email with the estimates to him so he can see them easier than ...
Please review and vote on this,Problem: Our company wants to reduce the cancelled job volume. To do this we need to be able to accurately analyze the cancelled call data. Whenever a call is cancelled it is assigned a reason. If the reason is incorrec...
When on the Dashboard, do you go to Call Metrics or CSR Metrics to find the Abandoned Calls that need to be reclassified? There seems to be some confusion in our office, and I would like to get confirmation. I have been going to CSR Metrics, then Aba...
When reclassifying calls, we have noticed that some of our classified calls are listed in the Review tab on our dashboard scorecards. Has anybody else noticed this? What is causing this to happen? If we have already classified the call, why does ST d...
Question. Not sure if anyone has this issue. We are based in California, but we have a branch in Utah that we manage from here. We are integrated with Dialpad. As many of you know when you need to call a customer here all you need to do is click to c...
