ServiceTitan Community

I would like to see a way to create an alert when a technician fills out the Wrap Up message to the team. Since we are not always watching the messages on the dispatch board, having the wrap up alert sent via SMS would make it easier to follow work flow.

Is there a way to change how the techs are ordered on the dispatch board? The default seems to be to list them alphabetically, but I can't find a way to change that.

Are there any companies out there who prefer not to give pricing over the phone? If so, any tips anyone can share on saving a call when asking for quotes / pricing over the phone?

Many times once an estimate is sold, parts need to be ordered. Parts can take anywhere from a few days to weeks to arrive. What is the best practice to book the sold estimate but not schedule it.

WHY DOES A JOB PLACED ON HOLD DISAPPEAR OFF DISPATCH BOARD

Tech selects HOLD for a job waiting for parts. It disappears from the dispatch board. Why? How do we resolve this so we can use HOLD but have the job maintain its position on the dispatch board until it can be addressed for rescheduling?

Is there a way to reach our entire database via text message? Similar to an email blast but obviously in 2020 people read text before they read emails

I cannot seem to figure out how to add the equipment from the customers record so the CSR can select it when booking the call, then it would pre-populate on the tech's mobile work order.

So he knows what he is working on and he can add or change it as needed. and we will have a history of what work was done on that piece of equipment

IS there a way to create a project for a customer selecting jobs from multiple locations?

Say a landlord with multiple properties and is getting service contracts on all of them? We can't add those to a project and send them 1 invoice due to them not being at the same locations.... Or, when we service big apartment complexes.... Each apar...

Is there a way to get a report of new customers we have?