We are experiencing a high abandon rate in our Service Titan Dashboard.The problem is that we are not actually missing calls, the Green Bubble Populates and disappears a lot of the times instantaneously. Our team has an ASA of 8-10 Seconds, but it se...
I have a new tech that has reported that he SOMETIMES can see jobs/non-job events on his app. This morning he had a non-job event added by one of our dispatchers but was not able to see it. I deleted it and readded it and it appeared on his mobile ap...
Is anyone having problems with Phones Pro/Dialpad dialing out.
How do you measure success in your call center? What KPIs and goals are most important to you? How do you track the progress of your goals and communicate it to your team members? Share below!!We are going to have a big conversation about Call Center...
ST is loading okay for me today but whenever I try to access Community, it is very very slow and sometimes will not load at all. I have tried refreshing, logging in and out, opening a new tab etc but am still experiencing the problem. I just updated ...
Hello Community,We have a survey opportunity that offers you a chance to win one of the following:BOSE HEADPHONESYETI WATER BOTTLESAMAZON GIFT CARDSIf you are a manager or an individual who has decision-making knowledge and power when it comes to Pho...
Sharing a list of new troubleshooting articles posted between June 28 and July 27 to the ServiceTitan KB located here: https://help.servicetitan.com/. We hope they are helpful. At the bottom of each article, you can rate it for its usefulness, provid...
Need a contact number for Service Titan. Our support contact left the company in the middle of our training.
This is in regards to client specific pricing. I set my rate for my licensed plumbers, and applied it to each one, but how will ST know what hours of the day to apply the rate? I guess the question is for overtime. My guys work their regular shift fr...
Hey, Community! Every month Torch Network has our Torch Network Live! webinars. This month we invited ServiceTitan's SVP of Product, John Flora, to sit in the hot seat and answer all our burning questions about the product and roadmap. We wanted to s...
