Posts

Grey boxes (non-job events) disappearing

Has anyone experienced the grey boxes (non-job event) disappearing off the dispatch board? It is the strangest thing. We use the grey boxes to block a tech and note that they have that day off. Several times now the box has disappeared and it is only...

bbiswell by New Contributor II
  • 1883 Views
  • 6 replies
  • 1 kudos

Events on Dispatch Board

I will probably submit a ticket but adding events on the dispatch board is not working. We go to add one like normal and it gives the indication that it is "saving" but doesn't end up doing anything. Nothing gets saved.

jaquelin by ServiceTitan Certified Administrator
  • 1242 Views
  • 3 replies
  • 0 kudos

🎉Idea🎉 “Sticky Notes”

https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-3210 Let’s be real, we are all busy!Technicians working hard in the field and office staff keeps customers informed and taken care of. Wouldn’t be nice to be able to post a “Sticky note” to t...

BayleeR by ServiceTitan Certified Administrator
  • 1099 Views
  • 4 replies
  • 3 kudos

Dispatch Mentor

Hello! I am the Dispatcher for a growing Plumbing, HVAC company in Myrtle Beach SC. I am looking to connect with a fellow Dispatcher from a company out of our area (same size or bigger) than we are to mentor and give/receive new ideas and best practi...

melaniehammond by ServiceTitan Certified Administrator
  • 1562 Views
  • 3 replies
  • 1 kudos

Dispatch Board Issues

I have had issues with scheduling non-job events. I set the time for 7am-9am for training and clicked save. When I went back to the dispatch board, the time was changed to 9am-11am. I can't get it to stay in the time frame I want. Has anyone else had...

Miranda by ServiceTitan Certified Administrator
  • 1588 Views
  • 4 replies
  • 2 kudos

Editing non job events after a technician is deactivated

Is there anyway to edit a past non job event for a tech after they are deactivated?Or even show the tech on the dispatch board when looking back historically for when they were here?i.e. something listed as unpaid that should be paid prior to payroll...

jpovey by New Contributor III
  • 1085 Views
  • 0 replies
  • 1 kudos

Non job events office clock in/out

When our technicians forget to clock in for a non job event, why isn't the office able to clock them in or adjust the time? When they forget to clock in (by the time I notice it and remind them) the non job event moves to when they clock in. The offi...

ddmcrystal by New Contributor II
  • 2231 Views
  • 3 replies
  • 2 kudos