For the past few weeks we have had one of our dispatchers repeatedly run into this error shown below. We've attempted adding memory to her computer and have also switched her to an entirely new one and its still happening. Is anyone else running into...
Does anyone have a dispatcher training manual they would be willing to share? I'm in the process of creating one & could use some more great ideas to throw in!
We are trying to work out how to best use adjustable capacity planning(using skills) and dispatching jobs efficiently. I am running into a couple of stumbling blocks. Some of our techs have a specialized skill so if we assign jobs as we schedule them...
Our techs are expected to leave their homes in the morning and head straight to their first job of the day, arriving to the client at 8 AM, or a little later if their first job is a longer drive than what each techs Average Commute Time (drive time f...
Are there any plans to have the location name as an option to have shown on the dispatch board? We have over 2000 locations under 1 large commercial retail customer. Having only the address as an option is becoming a huge problem when our customer re...
Paused jobs are color-coded on the Dispatch Board. They appear as a yellow color. That's my prompt to take action to resolve the job to a Complete status (i.e. order parts, reschedule, etc.). Jobs that are on "HOLD" are not color-coded. They don't ch...
I was talking to a customer today and he posed an interesting question: What is internal notes? It shows up on the customer page and can be edited, but if you put something there, it sort of just seems to float in the ether. Well I did some investiga...
Our installations technician has trouble with remembering dispatching and arrive to projects. We make a lot of corrections because of it. Does anyone have any recommendations on how to always have your technician dispatch and arrive on time?
