How can we split these two Email notifications and Texts/Dispatch notifications?In our previous software, we were able to choose which notifications the customer gets.For example, they may only want the appointment notifications via email while other...
I have posted an idea of the possibility for jobs on the dispatch board being color coded for easier view of not having to hover over the job to see the tags. There could be a color for most important tag (example: additional tech, ladder needed, etc...
I have posted an idea regarding the technician chat on the dispatch board. May help others as well that don't have the dispatch board on screen all the time to see the messages from techs. https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-31...
In our dispatch we do have a wait list we all keep on paper and pen, so we decided to utilize Service Titan for these types of call. Most of the time we get to these calls, but sometimes we can't help them.Here's the workflow I created that helps our...
Prior to dispatching an appointment. We like to ensure the start time is at the actual current time. Prior to the update we were able to click the time window box (when editing or "rescheduling" the appointment) and click "Now" it would then populate...
When I am on the dispatch board and I go to the calendar to see the month, when I go to click on a date, it throws the calendar up, and every time I click on a date, it moves the calendar, but the 3rd click, it will pick a random date back in 2021 or...
Hey @bmckechn, I saw your idea post indicating that when you click on a job from the dispatch board, you get a sub menu that you then have to skip by to actually get to the job. We have been upgraded but I'm not seeing that problem, so I suspect that...
