If you are having a hard time with Service Titan, I would highly recommend joining the EmberSession. We meet via zoom once a week for an hour. I'm on week 3 and my titan advisor score is increasing and I'm learning so much!Check it out if you haven't...
Our technicians duplicate forms regularly when ordering parts from multiple vendors, but we are not getting the points in ST Advisor. Any notes?
"Chat" responses are taking an insanely long time. The ST chat people are juggling to many questions at once and it takes us telling them 10 times before they can even begin to help...it is almost like they are buying extra time by asking you the sam...
We've reached out to ST support but no one was able to help us, so I'm hoping maybe someone on here will have an idea.We're losing points for a few things that we're doing daily, and we're not sure why:1. Dispatch selecting specific Business Units to...
We are excited to announce the February 2023 release of your personalized Benchmark Report -- powered by Titan Intelligence. In this version of data-driven insights, we take a look at the full year 2022 as well as benchmarks for October, November, an...
Hey Fellow Service Titans!I am now a big fan of the Service Titan Advisory metrics that help us to use more of what is mainstream in the ST universe. This gives wonderful insight into what we can focus on as our next big improvements in ST usage.I ha...
Some things in our system we don't have set up and do not want to just yet or not at all. There are just certain things that do not fit our business model. Is there a way to narrow down what is scored on what we use vs what is set up already? Basical...
In "resolve and close tasks" is it looking at the created date or the due date for the "Percent of tasks that are closed from the last seven days"?I'm up to 207- coming for that leaderboard! @tsjobeck
