Hello! I'm curious to know how everyone has their call reasons set
up.We're diving deeper into our call booking metrics and I'd like to
hear/see what practices you are using.What call reasons are leads? Which
are not?
Just curious who here has CSR's that are strictly outbound callers?
Right now, our CSRs are handling both and I feel like the out bounding
is getting a bit neglected. If you do have out bounders, what does that
role look like? What expectations do yo...
So we are trying to streamline some of the Call Booking Processes to our
lead dispatcher. we were trying to find a way that would set an alert
based of the call reasons. As in , if someone in the office takes a
customers call and they are unable to b...
We're having an issue with outbound calling. Our desk phones have
extensions, those extensions are programmed into the employee profiles,
and it's not calling the extension. Any ideas?
Wouldn't it be nice to be asked when taking a call from a customer that
already has a job booked.... Do you want to tag this call to a job? Then
even if the customer has multiple jobs with us I can choose which job I
want just like i can in the aband...
I was trying to book a customer. I put in their address, and nothing
came up. Put in their names, and nothing came up. We have been out there
several times. When I went to just create a new customer and hit save,
it told me the customer address alrea...
Hey! This idea is not mine but I voted on it, so I got a notification
that it got moved to "needs community votes" status. If this sounds like
something you want, be sure to go vote on it! COMMUNITY-I-938Manual Call
ReportingConsider making all manua...
Every month, LadyTitans (a Women's Empowerment group), gets the pleasure
of bringing out the women and allies of the trades come and speak about
leadership, business operations, mindset and so much more! In last
month's meeting, we dove deep with Ren...
Hello,I am having a problem that I am hoping you can help me with. For
the dispatch notifications we are able to let customers know when we are
on the way, which is great btw. But one thing I have notice that is
causing a problem is when a tech goes ...
