We're having an issue with outbound calling. Our desk phones have
extensions, those extensions are programmed into the employee profiles,
and it's not calling the extension. Any ideas?
Wouldn't it be nice to be asked when taking a call from a customer that
already has a job booked.... Do you want to tag this call to a job? Then
even if the customer has multiple jobs with us I can choose which job I
want just like i can in the aband...
I was trying to book a customer. I put in their address, and nothing
came up. Put in their names, and nothing came up. We have been out there
several times. When I went to just create a new customer and hit save,
it told me the customer address alrea...
Hey! This idea is not mine but I voted on it, so I got a notification
that it got moved to "needs community votes" status. If this sounds like
something you want, be sure to go vote on it! COMMUNITY-I-938Manual Call
ReportingConsider making all manua...
Every month, LadyTitans (a Women's Empowerment group), gets the pleasure
of bringing out the women and allies of the trades come and speak about
leadership, business operations, mindset and so much more! In last
month's meeting, we dove deep with Ren...
Hello,I am having a problem that I am hoping you can help me with. For
the dispatch notifications we are able to let customers know when we are
on the way, which is great btw. But one thing I have notice that is
causing a problem is when a tech goes ...
Where do I find appointment reminder replies from customers who: 1) TEXT
back to our appointment reminder sent via ST? We currently have the chat
feature turned off, do we need to turn it on? If so, what is the impact
of turning the chat feature on?2...
Hi - is anyone else experiencing issues with Schedule Assistant not
calculating the correct drive time and miles? I checked the address on
the job I was booking and the job before it and neither one was needing
an address validation. It's either over...
Not in anyorder and I would love to hear what you have your team
read/watch: The Fred Factor by Mark SanbornHow to Win Friends and
Influence Others by Dale CarnegieWebinar from ST: How to Increase Call
Booking Rates: https://www.youtube.com/watch?v=B...
We are used to having a 2nd line for Contact information especially when
dealing with a Commercial Property. The Location &/Or Billing will
Read:Company Name: ABC CompanyCustomer Name: Michael JordanThis way you
can search for a customer name not jus...
