Call Booking
Looking for Support, Customer Success, or a Pro Product Specialist?
Visit our Knowledge Base to learn who to contact and how to reach them.
You can also submit and vote on Ideas to help shape the future of ServiceTitan. Check out the page for full details, including a breakdown of each idea status!

Posts

Start a discussion

Call Bubble Issues This Morning

Our CSRs started to experience this issue this morning and it is ongoing. "When calls are coming in the bubble isn’t getting populated on Service Titan right away its delayed. After the call is ended the bubble is still showing green on Service Titan...

jaquelin by • ServiceTitan Certified Administrator
  • 1232 Views
  • 1 replies
  • 1 kudos

New customer input

I recently noticed that after entering a new customer's address and getting no suggested addresses and I hit the "Enter address manually" button the address that I entered goes away. This is happening just recently. Anyone else finding this or is it ...

lnorse5588 by • New Contributor III
  • 1762 Views
  • 3 replies
  • 0 kudos

Keeping Current Service Titian Design

Hello ST Community!IService Titian will be implementing a new layout on their call page that in my opinion is very complex and difficult to navigate. I have spoken to other CSR's who have agreed this change is more challenging to navigate. Service Ti...

DezireeC by • New Contributor
  • 1922 Views
  • 3 replies
  • 0 kudos

Call Report

Is it possible to create a report that shows, for example, last year how many calls dispatcher "X" took afterhours (before 8am, after 5pm and weekends) and if the call was booked, unbooked, excused or lead?

Asantos1tp by • New Contributor II
  • 1722 Views
  • 2 replies
  • 1 kudos

Assigning Customer Number with less than ten digits

CHAT: We have several vendors, like USPS, UPS, Delivery Systems, Banks who we need to identify other than "Unknown", the only way to add a name to a text chain is to save them as a customer, and the only way to save any number with a customer is the ...

JerryBeck by • New Contributor
  • 1470 Views
  • 0 replies
  • 1 kudos

Esign & Office Staff

Needs Up Votes, pleaseWe serve a community with a high number of rentals, Airbnbs, VRBO etc where the owner lives off site or out of town. We would like the office staff to send the invoice acknowledgements to property owner for a esignature and when...

Jase1000 by • New Contributor III
  • 1912 Views
  • 2 replies
  • 3 kudos

Copy and paste problems

When booking in a call, I like to copy and paste exactly what the client said sometimes from their chat message or their email. I've noticed that for the past few weeks I haven't been able to do this. When I try to paste it into the job summary, it j...

KhianaKlatt by • Valued Contributor II
  • 1874 Views
  • 2 replies
  • 1 kudos

Call Bookings Data

What is the best report to identify the total number of jobs booked. I can identify how many jobs dispatched by business unit but I cannot get an accurate number of jobs booked prior to any cancellations which obviously exists. I can due without this...

LucasE by • New Contributor
  • 1736 Views
  • 1 replies
  • 2 kudos

Call Glitch

Good morning,I've had two glitches happened on Service Titan regarding calling the customer from the portal. The first time happened yesterday. I clicked on the job, then clicked call customer but Service Titan connected me to another customer. Appar...

AD52 by • New Contributor
  • 1272 Views
  • 1 replies
  • 0 kudos
Top Kudoed Authors
View all
ServiceTitan Academy Knowledge Base Community
© 2025 ServiceTitan Privacy Policy Security Terms of Use Community Guidelines
Copyright © 2025 Khoros, LLC
Top