We have noticed that unassigned jobs do not always move forward each
day. We do not check them daily and found some lost since they didn't
move forward from January. Are there any settings we need to change?
https://www.youtube.com/watch?v=k9K5ZcDwPzo Is anyone currently using
this program? Wondering if the return on investment is worth it. Also
curious as to how much quicker this process is rather than having a
document of templates that the CSR can cop...
Is there a way when you are in the chat section and booking a recurring
service event for the job details to automatically be entered (pop up)
instead of having to enter it all in? Hope that makes sense.
We use the chat feature to reach our customers extensively. Would find
it extremely helpful if there was a feature to select numerous texts at
one time to close them out instead of opening each individual text to
close.
Our CSRs started to experience this issue this morning and it is
ongoing. "When calls are coming in the bubble isn’t getting populated on
Service Titan right away its delayed. After the call is ended the bubble
is still showing green on Service Titan...
Please go vote for my idea if you would like conditional logic for
adding tags to calls.
https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-6159
I recently noticed that after entering a new customer's address and
getting no suggested addresses and I hit the "Enter address manually"
button the address that I entered goes away. This is happening just
recently. Anyone else finding this or is it ...
Hello ST Community!IService Titian will be implementing a new layout on
their call page that in my opinion is very complex and difficult to
navigate. I have spoken to other CSR's who have agreed this change is
more challenging to navigate. Service Ti...
Is it possible to create a report that shows, for example, last year how
many calls dispatcher "X" took afterhours (before 8am, after 5pm and
weekends) and if the call was booked, unbooked, excused or lead?
CHAT: We have several vendors, like USPS, UPS, Delivery Systems, Banks
who we need to identify other than "Unknown", the only way to add a name
to a text chain is to save them as a customer, and the only way to save
any number with a customer is the ...
