Is there a way when you are in the chat section and booking a recurring
service event for the job details to automatically be entered (pop up)
instead of having to enter it all in? Hope that makes sense.
We use the chat feature to reach our customers extensively. Would find
it extremely helpful if there was a feature to select numerous texts at
one time to close them out instead of opening each individual text to
close.
Our CSRs started to experience this issue this morning and it is
ongoing. "When calls are coming in the bubble isn’t getting populated on
Service Titan right away its delayed. After the call is ended the bubble
is still showing green on Service Titan...
Please go vote for my idea if you would like conditional logic for
adding tags to calls.
https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-6159
I recently noticed that after entering a new customer's address and
getting no suggested addresses and I hit the "Enter address manually"
button the address that I entered goes away. This is happening just
recently. Anyone else finding this or is it ...
Hello ST Community!IService Titian will be implementing a new layout on
their call page that in my opinion is very complex and difficult to
navigate. I have spoken to other CSR's who have agreed this change is
more challenging to navigate. Service Ti...
Is it possible to create a report that shows, for example, last year how
many calls dispatcher "X" took afterhours (before 8am, after 5pm and
weekends) and if the call was booked, unbooked, excused or lead?
CHAT: We have several vendors, like USPS, UPS, Delivery Systems, Banks
who we need to identify other than "Unknown", the only way to add a name
to a text chain is to save them as a customer, and the only way to save
any number with a customer is the ...
Needs Up Votes, pleaseWe serve a community with a high number of
rentals, Airbnbs, VRBO etc where the owner lives off site or out of
town. We would like the office staff to send the invoice
acknowledgements to property owner for a esignature and when...
When booking in a call, I like to copy and paste exactly what the client
said sometimes from their chat message or their email. I've noticed that
for the past few weeks I haven't been able to do this. When I try to
paste it into the job summary, it j...
