Lines being hacked

Has anyone had any issues with some bad actor/thief hacking calls and stealing clients? We have experienced it three times when we call a customer back to let them know our tech is in route, they say someone had already called them (from a number tha...

nsalemme by New Contributor II
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Visible map of location when on customer page??

It would be so helpful to see a small map of the location of the job when on the customer page. I know you can click the link of the actual address of the company, but that's another step and another tab open. If I could just open a job and see the l...

JulieRCI by New Contributor II
  • 3 replies
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Map 2.0 features

Hello! I am working on trying to better understand the Map 2.0 functions. What does the "optimize" button do? Does it automatically make adjustments to the dispatch board or just provide suggestions of who to send to which calls next through the Map ...

Resolved! Customer Notifications

I know we can turn off customer notifications for certain job types or business units, but is there a way to have different customized notifications based on job type or business unit? We want our service and sales notifications to be slightly differ...

cfalone by ServiceTitan Certified Administrator
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Lead/Helper tag

Would love to have a way to daily assign technicians to be dispatched together. That way helpers are automatically assigned to jobs that a lead is assigned to unless removed.

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