Tech Bio
Are there any options for sending more than one tech bio to a customer. For ex: 2 man jobs or when a tech has a trainee. As of now only one photo/bio is going out. Also, any verbiage included in bios about having trainees is appreciated.
Posts
Cancellations after Dispatching
Hello, I want to see if there is a resolution when my technicians dispatch themselves to a job and the system either auto arrives them, or they click arrive themselves, or sometimes don't "arrive" yet at all, and the customer cancels on the spot or d...
UX Research - Dispatch board usability study on new Weekly board designs
Hello everyone!You might recall seeing a recent post from me in the past month on a survey for proposed changes to the Dispatch board. We got a lot of great feedback from the survey, so thank you if you had participated in that!My current study is so...
Dispatch Calendar Bug?
Hi all,We have a few (but not all) of our dispatchers running into an issue when using the dispatch board. When clicking the calendar and choosing another date within the same month, all is well—but when they attempt to choose a date a few months awa...
Blocking Zip Codes from Arrival Windows
Looking for a way to block out of town zip codes from going later in the evening and only being available in the morning arrival windows.Our technicians rotate zones daily and sometimes multiple technicians are in the same zone depending on call volu...
UX Research - Dispatch board survey on exploratory designs & proposed changes
Hello everyone!The ST Dispatch board has been undergoing various improvements over the past months, including changes to the existing Daily view and the new Weekly view.My Dispatch team now has exploratory designs and proposed changes for how the Dis...
Resolved! How Do You Group Field Technicians Together On Dispatch Board Keeping Them Seperate From Others
I saw Tyler's from Training And His was grouped the way I liked, but I cant seem to get it done. Any assistance would be great! Tried searching everywhere for an answer cant quite fine a resolution. Thanks!George
Help Us Shape the Future of Crews Scheduling: Your Insights Needed!
Are you a Construction Project Manager, Coordinator, Estimator, or Operations Manager? We need your expertise to test our new Crews Scheduling workflows!At ServiceTitan, we are dedicated to empowering contractors to reach the level of success they de...
Resolved! Turning Sound on for Notification & Messages
Does anyone know how to turn on the sound so I can hear when something pops up on the Notification & Messages on the dispatch board?
Resolved! Locking filters on dispatch board
I just wanted to suggest making it an option to lock the filters you choose on the dispatch board.We are a company that has a couple of different locations and everyday we have to set the filters on the dispatch board to just our guys, or if we even ...
