Hi All!I was wondering if any other companies have run into an issue
when dispatching techs from the office. Sometimes our technicians forget
to dispatch themselves as they leave for a job and our office will do it
for them but then the technicians a...
Has anyone had any issues with some bad actor/thief hacking calls and
stealing clients? We have experienced it three times when we call a
customer back to let them know our tech is in route, they say someone
had already called them (from a number tha...
"Needs a Timesheet" on the non-job event is so misleading. Because if it
doesn't need a timesheet, you still need to click that box to have the
event show on mobile. You also need to check that box to exclude the
tech from capacity for dispatch pro.I...
It would be so helpful to see a small map of the location of the job
when on the customer page. I know you can click the link of the actual
address of the company, but that's another step and another tab open. If
I could just open a job and see the l...
Hello! I am working on trying to better understand the Map 2.0
functions. What does the "optimize" button do? Does it automatically
make adjustments to the dispatch board or just provide suggestions of
who to send to which calls next through the Map ...
I know we can turn off customer notifications for certain job types or
business units, but is there a way to have different customized
notifications based on job type or business unit? We want our service
and sales notifications to be slightly differ...