Has anyone seen dispatch pro unassign a tech after it has been assigned by one of our CSR's and move it back to the unassign tab? This is new usually our CSR will lock the job to the tech, which I am questioning if our CSR did that. Just curious to k...
Hello! We utilize Dispatch Pro and I am constantly looking at the technician's performance vs the Projected Value of their day. This data seems to exist only for the current day and unless manually written down, prior day performance to this projecti...
Our company uses quite a few tags for different purposes however the account tags wind up overwhelming our jobs and pushing even high importance tags out to where we may not see them at first glance. It would be great if tags could be assigned to mul...
We have a few customers who have multiple appointments in a week that are either annoyed or confused by the 24hr reminders that they have an appointment scheduled for tomorrow. I haven't been able to find a place to turn off that notification just fo...
I am wondering why I can't view a past dispatch board in full-currently inactive (terminated) technicians who were on jobs on days in the past are not visible when I go to that day. When I am trying to do a sanity tech on how many techs and how many ...
My CSR team is getting a rapid increase of customer feedback that their smart phones are not registering they are even receiving a call from our office due to smart phone spam filters, either from our sales team members or from dispatchers. Is anyone...
I would like to get other ideas out there on setting up the zones with Service Titan. I have been a ST user since 2017. Have seen 2 other companies use it and wondering the best practices at it.Normally the zip codes are labeled in a zone which is th...
What is your favorite feature in dispatch or call booking that helps your business to be more efficient and cut travel time?Our most recent discovery has been Maps 2.0, we are currently using it to review our schedule and mapping for the next day to ...
As we are getting busier, we have a pretty extensive list each day of residential service calls that need priority service that day. The "unassigned" tab shows all calls unassigned (commercial/residential/etc). We need a better way to show which resi...
Trying to figure out the equipment doesn't show when hovering over a job on dispatch board. Thanks.
