Resolved! Turning Sound on for Notification & Messages
Does anyone know how to turn on the sound so I can hear when something pops up on the Notification & Messages on the dispatch board?
Posts
Resolved! Locking filters on dispatch board
I just wanted to suggest making it an option to lock the filters you choose on the dispatch board.We are a company that has a couple of different locations and everyday we have to set the filters on the dispatch board to just our guys, or if we even ...
Resolved! CSR/Dispatcher/Permits
Hi!! We are looking for insight on how others split the roles of CSR/Dispatcher.We are an Plumbing Company that is growing. Looking for ideas / thoughts on having one person as CSR/Dispatcher/Permits, or having one person as a CSR/Permits and one per...
Chat Auto Close Thread
Hello,Does anyone know if there is a feature in the Chat that will automatically close a chat thread 24 hours after we have sent a message? I think it would help the CSR to find the open chats from customer replies.Thanks in advance for any ideas!
Identifying the lead tech when multiple are assigned
We often have to assign multiple tech to a job. When we do, even though the tech may have the same position, skills or abilities, we need to identify one of that to 'take the lead'. We have internal processes that one person has to do on each job and...
We are bringing out our Pro Product Managers to Help with Dispatch Pro Office Hours!
Dispatch Pros,We are excited to announce Pro Product Office Hours!!This is the time where you can join for FREE to meet with our Pro Product Managers (the ones who make the product) and ask all the questions!Come join and learn with others! Register ...
Dispatch Pro - On Call
This last week during our after hours time frame, one of our technicians created a job in ST for after hour service. The time frame for an arrival he allotted in the job was a 4 hour window that he did not exceed when he started heading toward the jo...
DISPATCH
JUST WAS GOING TO SEE IF THERE IS A WAY THAT WHEN THE TECHS DISPATCH, ARRIVE, COMPLETE JOB THAT THE JOBS ON THE DISPATCH WOULD AUTOMATICALLY MOVE TO WHEN THEY DISPATCHED, MINIMIZE/GROW WHEN THEY HIT COMPLETE & SO FORTH LIKE THAT INSTEAD OF HAVING TO ...
LITERALLY LOATHE SERVICE TITAN
I used to really like Service Titan 4 years ago. Now I literally cannot stand it. All these "updates" that keep being done, does absolutely nothing but continue to complicate our jobs around here. We no longer have the option switch back to old versi...
Vote to Add a Column for Hold Reasons on the Dispatch Board!
Click the link below that will take you give kudos so we can have hold reasons added to the dispatch board under holds. The link explains with pictures what is being asked here. I even had a ST tech support wonder why this isn't a thing lol https://i...
