Posts

Dispatch Board Appearance and Notifications

There are a couple of things that would be great. The ability to change color or have a more distinct difference in color. Some of our Team have a hard time distinguishing between the light grey of non working hours vs the technician being off. This ...

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shawncT_G by New Contributor II
  • 2738 Views
  • 6 replies
  • 2 kudos

Integrate Technician Route Planning/GPS Software

Would love to see a software integration, or if ServiceTitan would like to build this out in-house, a route planning/GPS feature for technicians. There are a number of benefits to this:1) Efficient routes that could allow for more jobs to be schedule...

Justus by New Contributor II
  • 2139 Views
  • 5 replies
  • 2 kudos

Resolved! New Dispatch Flyout - Still Being Rolled Out?

Our account was updated with the new ST-62 releases features last night! However, I'm not seeing the new job details flyout on dispatch. Is that still being rolled out on a different schedule?

Looking for feedback on upcoming dispatch feature

Hi Everyone,I’m a product designer on Dispatch and we’re working to improve our dispatch experience. We’d love to get your feedback on a feature called Technician Timeline for the upcoming additional view of the Dispatch Board (weekly view).Within th...

Mhayashi
by New Contributor II
  • 2963 Views
  • 7 replies
  • 0 kudos

Need feedback on routing efficiency

Hi Everyone,I’m a UX Researcher on the Dispatch team, and we’re working to improve our dispatch experience. I am working with product designers, and we’d love to get your feedback on your experience, specifically related to routing and drive time eff...

kpeterson
by New Contributor
  • 1612 Views
  • 2 replies
  • 1 kudos

Dispatch board job overview

When we click on the job through the dispatch board, it pulls a job overview with lots of information and pencils to edit notes. It would be great if we had the customers phone number on that overview to call the customer for confirmation and then be...

Kradliff by ServiceTitan Certified Administrator
  • 1560 Views
  • 3 replies
  • 2 kudos

Resolved! Job Details Flyout-new tab issue

Due to the new job flyout implementation there is no way to get to the job page without the system opening a new tab. This is so frustrating!!! As this is the only place to access the customers phone number from the dispatch board when making multipl...

Maria by New Contributor
  • 3146 Views
  • 7 replies
  • 1 kudos

Dispatcher Prioritization

Hey Community Dispatchers, Do your dispatchers use the optimize technician route? What is the success you are having? What are ways you use service titan to help you prioritize the emergencies from young tune ups? Does your dispatcher run the reports...

mquigley by ServiceTitan Certified Administrator
  • 3519 Views
  • 8 replies
  • 0 kudos