Capacity planning has put grey fields across the dispatch board, which then covers up the Team names. I know this issue had been submitted to the engineers to resolve, but it's been months and still has not been resolved. It's not a good solution to ...
Is it possible for us to be able to click on the available recurring svc in the area that need scheduled instead of having to hover and copy and past them . Also we are finding that several are coming up that they have already been scheduled when we ...
When our technicians forget to clock in for a non job event, why isn't the office able to clock them in or adjust the time? When they forget to clock in (by the time I notice it and remind them) the non job event moves to when they clock in. The offi...
Can the calls/box on the dispatch board auto adjust to when the technicians Dispatch themselves and when they complete the call. So the dispatch board is clean and shows a more real time disapply. The idea is that the calls would adjust and will show...
I would love to have additional options when creating an alert, one being for appointments where a tech has not dispatched/arrived (x)min after the scheduled start time. These alerts could be directed to managers or dispatchers, so they can address t...
When I am on the dispatch board and I go to the calendar to see the month, when I go to click on a date, it throws the calendar up, and every time I click on a date, it moves the calendar, but the 3rd click, it will pick a random date back in 2021 or...
We are trying to create a simple form that an out of town property owner can E Sign, giving authorization to work on their property. We want it to link to the service location. And we want it to be initiated by the office.The forms in ST don't work f...
Hi all, At the time of booking, we do not assign a technician. We assign jobs the night before. Is there a way to 'bulk assign' jobs, besides clustering on Map 2.0? We currently are working off the dispatch page and manually dragging and dropping eac...
Why can't I adjust my individual time slots? Where have I gone wrong? It's been YEARS since the first time I set this up and I'm setting it up at a new company now.
Hello, I am reaching out to the masses for some guidance. My organization is a small but growing organization. We have 9 Service technicians, 2 repair technicians, and 4 install crews (2 people for each crew, totaling 8 individuals). We only perform ...
