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End the optimization back at office....

Our techs start at the office and end their day at the office. We are noticing that when we do the optimization, it's taking the techs away from the office instead of closer, no matter where their afternoon jobs are. Is there a way that we can set it...

shannon by New Contributor II
  • 2850 Views
  • 5 replies
  • 1 kudos

Resolved! Office view vs. Mobile view with Crew Management

We are having an issue with the office and the field seeing different truths with their respective Titan tools (i.e., the office view on the computer vs. the field view on the tablet). From the office side it will appear that the Foreman has not time...

grapids_ by New Contributor II
  • 2133 Views
  • 2 replies
  • 0 kudos

Preferred Technician

Is there a way to setup a preferred technician for a customer? I thought I saw a place to do this but I cannot remember where I saw it. TIA!

Booking Confirmations on the dispatch board

When booking confirmations get sent via SMS to the customer, would there be value in that "C" reply automatically confirming the appointment on the dispatch board and changing the color coding to the confirmation blue?

seth_tes by New Contributor II
  • 3810 Views
  • 6 replies
  • 3 kudos

Drag and Drop

I'm struggling with the Dispatch board drag and drop feature to change the technician's job time. The arrival window doesn't change with it so my customer notifications are wrong if I move the job around. I got excited when I saw the feature advertis...

carol_ce by New Contributor
  • 1712 Views
  • 2 replies
  • 1 kudos

Resolved! Location Name on Dispatch Board/Scheduling Page

Are there any plans to have the location name as an option to have shown on the dispatch board? We have over 2000 locations under 1 large commercial retail customer. Having only the address as an option is becoming a huge problem when our customer re...

lacwilson by New Contributor II
  • 2570 Views
  • 3 replies
  • 2 kudos

Commercial Routing

Wondering if there is a GPS maps anyone is using that specifically routes based on commercial road restrictions? Google maps does not give the option to route for a commercial vehicle and we have major highways and roads that our commercial vehicles ...

cfalone by ServiceTitan Certified Administrator
  • 2311 Views
  • 3 replies
  • 1 kudos

COLOR CODE ON HOLD JOBS

Paused jobs are color-coded on the Dispatch Board. They appear as a yellow color. That's my prompt to take action to resolve the job to a Complete status (i.e. order parts, reschedule, etc.). Jobs that are on "HOLD" are not color-coded. They don't ch...

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