Posts

Non job events office clock in/out

When our technicians forget to clock in for a non job event, why isn't the office able to clock them in or adjust the time? When they forget to clock in (by the time I notice it and remind them) the non job event moves to when they clock in. The offi...

ddmcrystal by New Contributor II
  • 2347 Views
  • 3 replies
  • 2 kudos

Resolved! Dispatch Board Live Tracking

Can the calls/box on the dispatch board auto adjust to when the technicians Dispatch themselves and when they complete the call. So the dispatch board is clean and shows a more real time disapply. The idea is that the calls would adjust and will show...

Service Titan Screenshot 2022-09-16 091728.png
GCAS-SP by New Contributor
  • 3239 Views
  • 4 replies
  • 3 kudos

Dispatch Board Calendar

When I am on the dispatch board and I go to the calendar to see the month, when I go to click on a date, it throws the calendar up, and every time I click on a date, it moves the calendar, but the 3rd click, it will pick a random date back in 2021 or...

ilenab by ServiceTitan Certified Administrator
  • 3828 Views
  • 6 replies
  • 0 kudos

Out of town owner authorization to work on their private property

We are trying to create a simple form that an out of town property owner can E Sign, giving authorization to work on their property. We want it to link to the service location. And we want it to be initiated by the office.The forms in ST don't work f...

Shawns by New Contributor
  • 2813 Views
  • 4 replies
  • 2 kudos

Select multiple unassigned jobs and assign to one technician

Hi all, At the time of booking, we do not assign a technician. We assign jobs the night before. Is there a way to 'bulk assign' jobs, besides clustering on Map 2.0? We currently are working off the dispatch page and manually dragging and dropping eac...

msjewell23 by New Contributor II
  • 1893 Views
  • 2 replies
  • 1 kudos

Resolved! Capacity Planning: What am I doing wrong?

Why can't I adjust my individual time slots? Where have I gone wrong? It's been YEARS since the first time I set this up and I'm setting it up at a new company now.

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JessicaSmith by ServiceTitan Certified Administrator
  • 1698 Views
  • 2 replies
  • 0 kudos

1 Call at a time (Hopper) - Need guidance!!!

Hello, I am reaching out to the masses for some guidance. My organization is a small but growing organization. We have 9 Service technicians, 2 repair technicians, and 4 install crews (2 people for each crew, totaling 8 individuals). We only perform ...

legacyde by New Contributor II
  • 1377 Views
  • 1 replies
  • 0 kudos

Resolved! Map 2.0 Filter by Technician, as well as by Team

If we could choose only one technician, or a few technicians at a time to compare their routes on Map 2.0 that would be a huge help! Also, if we could filter by Teams. We have Teams set up as "Installers", "Comfort Specialist" and "Technicians". Righ...

alyssa_d by New Contributor II
  • 2147 Views
  • 3 replies
  • 2 kudos

Resolved! Quick Edit

Hello Team,1) Is there a way to "quick edit" a calls date and time from pop up tab with out having to go to page?I see we are able to "quick edit" tags, skills and job summary but not date and time.2) Also is there away to disable the pop up side tab...

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astacio7 by ServiceTitan Certified Administrator
  • 1565 Views
  • 1 replies
  • 0 kudos