Job Screen
I thought it would be a good idea to be able to label phone # and Emails from the Job Screen instead of having to click over to the customer/location side.
Posts
DISPATCH AUTO SCROLL LEFT/RIGHT
I would like the auto scroll left/right option on dispatch board to be turned off. I have it set to view my working hours but when I change dates, it doesn't hold that view. I have also talked to other staff here & they would like to be able to have ...
Oh hold job question
Good morning, Is there any way to add a tag or flag a call with a different color when we put a call on hold? Cause I know I get busy and need to go back to jobs to order parts. If it was flagged some how that would be wonderful.
Resolved! Invoice Click on Job Details Flyout!
I love the new job details flyout, however there is no way to click into an invoice from the flyout, there is still multiple clicks to be done. Once I click the job, and get the flyout, I then have to click back out of the flyout, and right click the...
Dispatch Board Appearance and Notifications
There are a couple of things that would be great. The ability to change color or have a more distinct difference in color. Some of our Team have a hard time distinguishing between the light grey of non working hours vs the technician being off. This ...
Resolved! I'm new to Service Titan as a CSR where should I start? Any advice on courses?
I just started working at an Awesome HVAC company and wanted to see if anyone had some suggestions to videos or reading materials that could help me better understand ST and the Dashboard itself. Thank you to anyone that gives suggestions. Have a gre...
Integrate Technician Route Planning/GPS Software
Would love to see a software integration, or if ServiceTitan would like to build this out in-house, a route planning/GPS feature for technicians. There are a number of benefits to this:1) Efficient routes that could allow for more jobs to be schedule...
Resolved! New Dispatch Flyout - Still Being Rolled Out?
Our account was updated with the new ST-62 releases features last night! However, I'm not seeing the new job details flyout on dispatch. Is that still being rolled out on a different schedule?
Looking for feedback on upcoming dispatch feature
Hi Everyone,I’m a product designer on Dispatch and we’re working to improve our dispatch experience. We’d love to get your feedback on a feature called Technician Timeline for the upcoming additional view of the Dispatch Board (weekly view).Within th...
Need feedback on routing efficiency
Hi Everyone,I’m a UX Researcher on the Dispatch team, and we’re working to improve our dispatch experience. I am working with product designers, and we’d love to get your feedback on your experience, specifically related to routing and drive time eff...
