Posts

Resolved! Invoice Adjustment and Commission

We had a $0 invoice at the time that a job was completed, and the invoice was exported. The customer called back later to pay for the services, so I created an adjustment invoice for this. This isn't a usual issue we have, but the customer was statin...

Cholloway by New Contributor
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  • 2 replies
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Missouri Tax Jurisdiction

Hey Everyone, We are based out of Missouri, and I had some questions about the tax jurisdiction box for our Missouri customers. When I go to Find Sales and Use Tax Rates on the MDOR website, it gives the city code and the county code but there is no ...

AR report

Customer credits are not listed in the AR report in ST, but they are in QB, which makes reconciling a pain. Is there a way to add credits onto the AR report?

bob1549 by New Contributor
  • 785 Views
  • 1 replies
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Auto Batching Has NOT been working for days....

Our Auto Batching hasn't been working for around a week... Has anyone else been experiencing this issue? I think it might possibly be due to the update, maybe a bug. We have been on with support and it is still occuring. So I am just wondering if any...

MadisonChicken by ServiceTitan Certified Administrator
  • 1049 Views
  • 4 replies
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Ways to view accountingSystemIds

Is there any way for us to see what customers do not have an accountingSystemID? We export our information to a different accounting program to handle transactions but to do this we need to ensure that every customer has an accountingSystemID that is...

mleahy by New Contributor III
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  • 2 replies
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NEED BETTER PAYMENT INFO!

Paid invoices only show the name of the card used (Visa, Mastercard, etc) under payment type but nothing indicates WHICH card on file the customer used. You NEED to include the last four digits of the card or I have no way of knowing which card a cus...

jackieth by New Contributor
  • 1594 Views
  • 3 replies
  • 3 kudos

QUICKBOOK HELP

Hello!Ok so we have been trying for nearly a month to get service titan to connect to Quickbooks. I have called customer service as well as the onboarding specialist and we cannot seem to get it going. I have reports due and sales tax reports that I ...

ACCOUNTING IN SERVICE TITAN IS DREADFUL

We are coming from using another software that integrated with QB. Quickbooks invoicing, adding credit card info, receiving payments, applying credits, emailing payment receipts, etc etc. was all so much easier and more efficient. Why does Service Ti...

Ask Me Anything! About Refunds!

Update! We are extending to the end of April! If you got some burning questions about Refunds (or maybe getting rid of credits) please feel free to submit your question(s) below.Welcome to our first "Ask Me Anything" (AMA) event on Accounting topics,...

CShang
by New Contributor II
  • 3763 Views
  • 12 replies
  • 5 kudos