Accounting

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Partially Exported Error Don't Understand

Hello, Our accounting team encountered this error which does not help me at all understand what the problem is. We noticed it because on the side it Partially Exported see error and that's what it shows. In the batched tab it shows many that have bee...

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jaquelin by ServiceTitan Certified Administrator
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Resolved! Invoice Summary to Quickbooks

Is there any way to have the invoice summary sent over to QB with the invoice? Some of our technicians put a lot of detail and time into their summaries and it is all missing from Quickbooks because it is not a line item.

Megan by New Contributor
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Resolved! AR Management page unresponsive error

When I go to the AR Management section of the Accounting page to enter checks I get this Page Unresponsive error after every single check. Waiting just gives me the error again so I have to hit the Exit button each time I enter a check. This has been...

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HHertziger by New Contributor II
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Paid Meal Breaks

I think it would be super beneficial to have the option to easily make the built-in meal breaks either unpaid (which is the default currently) or paid (which doesn't seem to be an option right now without implementing some weird workaround), like we ...

cfogle by New Contributor
  • 1419 Views
  • 3 replies
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Is this for real? Receiving Payments

We have to ultimately “touch” the payment (3) times! Is this for real?1- Receiving the payment in ST2- Depositing the payment under “ bank deposits” in ST (so the reports come out correctly showing what is really unpaid 30, 60, 90days – without this ...

Credit Card Fees

For anyone charging a credit card fee, I have a couple questions. 1. Is the fee taxed? (same tax rules that apply to the invoice)2. Is the credit card fee also added to the estimate? Part of our reconciling process is to ensure the estimate and invoi...

cfalone by ServiceTitan Certified Administrator
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Invoice Types?

We have a couple of different invoice types, but I am wondering why. What are the best practices and why? The only thing I could find was the ability to run an AR report based on invoice type. Is there a way to create an Invoice type default?

sjaeger by ServiceTitan Certified Administrator
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Resolved! New error when exporting invoices to QBO.

The error reads, Couldn't export the business unit "name", the error: Export finished with errors. See pending export report in ServiceTitan for more details.We have not changed any settings in ST or QBO but we started having this error a few days ag...

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Jim_Owens by New Contributor II
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Purchase Order possible improvement

Hi - I think it would be super helpful if when a technician created a purchase order from their mobile app, they had the option to filter out equipment. It would make the list of items that pop up much more condensed and more efficient to work with.

kdelfera by New Contributor
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  • 1 replies
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Resolved! Business Units

Hello,Wondering what people do when an invoice is exported with the wrong Business Unit on it? ST has offered a very time consuming work around for this issue. For a software that prides itself for reporting, I find this issue creates inaccurate repo...

Cawigirl by New Contributor III
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  • 3 replies
  • 1 kudos