Process in Collection
Hello Guys! Just like to ask and know another process. What do you do for collecting? What is your process for that? Do you use something outside of Service Titan or just Service Titan?Appreciate you all
Posts
Resolved! Editing the total cost in a purchase order
There should be a way to edit the total cost per item on a purchase order. Currently we are only able to edit the individual item cost. There are times we are a few cents off due to rounding, and it would make it much easier to be able to edit the to...
Warranty/3rd Party Warranty and Ensuring our Accounting is Right
Hey Guys - Need some help here!We are trying to create an efficient way to manage warranties on equipment but cannot seem to find a way. Here are the scenarios. Manufacturer Warranty: If we service equipment under warranty we will be charging the cus...
Vendor paid with credit card, shows as needs to be paid still in QBD
Hi all, Seeing an issue with orders placed via a vendor's website where the payment is immediately charged to a credit card. When we create a PO to represent this order(create as sent) and then receive it, after being exported this shows in QB Deskto...
Alert for Returns being Credited
Would it be possible to have an alert type for when returns are credited that can be sorted by business unit. The reason/use for this alert would notify the managers of those business units that a return has been credited. It would also be great to h...
Resolved! Financing Issue
Only one of my technicians is having an issue with greensky not working on their tablet. we have completed the training multiple times and its still not working.Has anyone else experienced this issue?
Tasks No Longer Showing Up On Invoices
We can no longer get tasks to show up on our invoices. All that displays on invoices are the job summary and job total. I have tried every setting and configuration I know of to fix this issue, but nothing is working. We are getting some upset custom...
Resolved! Customer Collections
Does anyone have a good process for following up on invoices at regular intervals for collections? I need my collections department to have a process for this that works with ST and so far I am unable to build a report to accomplish this - it would b...
"Pull" invoices from Quick Books for editing after exporting
Is there a way to "pull" invoices back to ST for editing? We are having a time with NSF's for ACH's due to incorrect account numbers being entered in the field. This would make things much easier if this is possible as opposed to making an adjustment...
QuickBooks GOGS Account is off
I compared P&L reports between Jan 2023 and Jan 2024. We got on Service Titan in May 2023. The COGS account in each report looks drastically different. In the 2023 report, i see all the costs of all the items sold on invoices in the Debit column. In ...
