Accounting

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Editing Credit Card payments on Invoices

WHY, WHY, WHY, WHY!!!???Why did they have to change Credit Card payments on the Invoice? Now you can't edit the card payment from the invoice. Or delete a $0 failed payment. NOW after the last update; you have to go to the Customer Profile page, then...

LA_Barker by New Contributor III
  • 897 Views
  • 0 replies
  • 3 kudos

Non-Taxable Customers

I am noticing that recently many customers are being marked non-taxable on our end. I have not found a pattern to this. Any ideas?

kwilson00152 by ServiceTitan Certified Administrator
  • 772 Views
  • 1 replies
  • 0 kudos

Collecting Customer Deposits and Managing Sold Estimates

Hello ServiceTitan Community!New to ServiceTitan here, in the Garage Door industry! We're in need of some extensive help and recommendations on how you all record taking a customer deposit. Putting the Pricebook aside, we all understand how customiza...

ZachHawk by New Contributor II
  • 6219 Views
  • 13 replies
  • 5 kudos

Resolved! Invoices

Is there a way to a set a default email for a customer to receive invoices. We have a property manager that has many locations and multiple emails on the account for various contacts in his organization. When we send invoices I would like to be able ...

acaroluzzi by ServiceTitan Certified Administrator
  • 1745 Views
  • 2 replies
  • 0 kudos

Application Error

We are having a very difficult time accessing invoices. We aren't able to complete workflows because when we are trying to access invoices to update or add POs, we keep getting an application error. When clicking details we are filling out what we ar...

aklemme by ServiceTitan Certified Administrator
  • 1594 Views
  • 2 replies
  • 0 kudos

Closing Your Books at Month End: Why and How

My first job in the trades was answering the phone and administrative duties at a small family roofing company. One of those duties was to provide the owner with an overview of money going out and coming in weekly in what he called a “State of the Na...

I am unable to check Payment History

I have all the permissions - i have double checked. And when I go to open payment history - I get "Permission Denied - contact administrator". Any ideas? Thanks,Marilyn

Marilyn by New Contributor II
  • 1066 Views
  • 1 replies
  • 0 kudos
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