Hi Everyone,I’m a UX Researcher, and we’re working to improve our dispatch experience. I am working with product designers, and we’d love to get your feedback on a new experience, specifically related to Dispatch Pro and onboarding settings informati...
Good afternoon,I know Legacy Reports are not what we want to be using for our dispatch performance report, is there a way to create a report with the same information? I do want to know by dispatchers the amount of jobs dispatched, average distance, ...
We have several jobs that we have to keep an eye on and it would make that so much easier for us if we could add customizable tabs at the bottom of the dispatch board. The ones that keep track of the status of the job. Things like Waiting on Parts, W...
We have three different divisions that work under Coolray. We have electrical, HVAC, and plumbing. On the map can we please get a change so we can select only business units we are working with. It allows us to select them from the top as the busines...
Is there a way to limit the technician's ability to dispatch themself for a job unless it is scheduled for that day? We have had an issue where techs are reviewing their first call for the following day and on occasion will mistakenly dispatch themse...
Being able to integrate the pricing into the Zones. Where location of the call could add an additional markup to the pricing given at specific locations would be extremely useful. Being able to cover distance charges straight from the updated pricing...
How do you set up the system to dispatch the techs next call automatically once they complete a job?
I know it would make my life a million times easier if I could get wrap-up alerts texted to me when I'm on call. Anyone else? If so, please vote! https://community.servicetitan.com/t5/Ideas/bd-p/ideas
Hi Everyone,I’m a UX Researcher on the Dispatch team, and we’re working to improve our dispatch experience. I am working with product designers, and we’d love to get your feedback on your experience, specifically related to job types and tags.Please ...
One of the biggest problems we have keeping things running smooth, is when a job goes long, or is cut short because everything went very well, or an estimate doesn't pan out. We have to then look for calls, or let clients know we will be late. I woul...
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| 06-02-2023 11:20 AM | ||
| 02-03-2023 07:39 AM | ||
| 01-13-2023 09:16 AM |
