Customer Support told me that this wasn't a feature but it sure would be a nice one to have!We would love to have the ability to auto assign invoices to certain people by Business Unit. So that X person automatically receives all the Residential Serv...
Can anyone tell me how to send a customer a receipt after paying over the phone through ServiceTitan for several invoices? This is new to me. Thanks!
I've worked with two companies that have used ServiceTitan. While at my previous company I was able to create an invoice for a customer without having to create a job first. There was always a button on the customer page that said "create invoice". T...
What are your workflows for reviewing & batching invoices?Prior to the new Invoices Module, we did invoice reviews from the Batching screen and would batch the invoice as the last step of review. Then, we bulk print or email the invoices in the batch...
I like the new customer page and the transaction hub, however, invoices that have been paid by other refunds, or adjustments that weren't started from that invoice are showing as past due. I can't find a way to apply those adjustments to the open inv...
I would be nice if ST had a setting for sending a reminder to a customer regarding their invoice due date and adding penalties or fees for them being late automatically. Would anyone else find this feature handy?
Problem: When we add a check number to a specific invoice, ST will let you add the check number but the only way to view the information is to click on the invoice itself. Suggested Solution: Allow the check number to be displayed next to the invoice...
It would be very helpful to have a pop up or something that asks the dispatcher (or CSR) if they want to apply credits on the account to any open balance when they book a job. We also need to prompt techs in the field there was a payment made against...
Have a customer that sent in a deposit on work, then his builder called in for the same work, and it was billed under the builder. Now builder owes us $$, and the deposit is on the Customer account ? Cant refund the customer and expect him to pay his...
I've reached out to the Payment Team about being able to accept Apple Pay in ST. The response was that we can accept Apple Pay with the chip readers out in the field. What I am wanting to do is accept Apple Pay / or have the customer be able to pay u...
