Teams on the dashboard
I am trying to figure out a fun way to set up the different teams on my Dispatch board. Anyone have any fantastic ideas? Anyone willing to show me the way that they have their boards set up?
Posts
Feedback request for New Jobs Tray Design within the Weekly Dispatch Board
Hi everyone!The Dispatch Product team is working on a new Jobs Tray design within the Weekly Dispatch Board and we would love your insights and feedback on the design. The exercise will be brief – less than 10 minutes to complete. You will work with ...
Release issue
We got the release this morning and if I collapse the teams at the top of my screen it only shows about half the calls on the dispatch board??? @BCN I'm assuming this isn't intended behavior?? nothing collapsedthe top teams collapsed
Resolved! Teams on Dispatch Board
Does anyone know if it's possible to change the background color on the dispatch board? With the latest release, the line with the Team name is all white, just like a technician shift. It's going to take some getting use to because now it looks like ...
Job Details: Why does it send Billing info and not the actual job info?
I'm trying to figure out how to get the send "Job Details" button to populate and send the actual location information on where we are dispatching the technician. As it is, it populates the billing info and we have to delete that a re-type the actual...
Resolved! Unassign Technician
Can you tell me if there is a way to unassign a tech from a dispatched call? Or to undispatch them from a call so that it can be assigned to another technician. This is not for when they have time on the job, just to send a different technician than ...
Can you change the time zone that the dispatch board appears in for remote employees?
Is there any way to adjust the time on the dispatch board to match the business's local time for remote employees? Some of our office staff (including me) live in a time zone that is four hours ahead of the main office. when we are making adjustments...
Resolved! Messages from technicians on dispatch board
Hi all- is anyone else missing important messages from their technicians? It's great that they can message us throughout the day and that it's all through Service Titan, but the only way we know they messaged us is a small ding noise. There is no vis...
What do you think of my idea to limit dispatch board visibility for specific people in settings?
https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-5758
Office dispatching causing techs to not be able to adjust invoices/estimates
Hi All!I was wondering if any other companies have run into an issue when dispatching techs from the office. Sometimes our technicians forget to dispatch themselves as they leave for a job and our office will do it for them but then the technicians a...
