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Resolved! Mobile Sandbox

Is there a way for office staff to access the mobile sandbox from their desktops? I'm frequently getting questions about the mobile app from our techs, but without having access to mobile it's proving difficult to find solutions for them. TIA!

Kayladeej by New Contributor III
  • 3102 Views
  • 3 replies
  • 1 kudos

Attaching PDF in the field

Is there a way to attach a pdf form on a job from the mobile app? We have water purveyors that use Tokay for backflow prevention tests and we're wanting out testers to add the pdf form to the job so we have proof in the office of completion. This wou...

josh_bab by New Contributor II
  • 1672 Views
  • 1 replies
  • 2 kudos

Job Limitations on Projects

We recently learned projects have a 100 job limitation on the mobile side. Our technicians are locked out of invoices once the project reaches 100 jobs, no matter how many jobs that specific tech has worked on.Other than waiting until after invoice c...

GradyRoaten by ServiceTitan Certified Administrator
  • 1817 Views
  • 2 replies
  • 1 kudos

Work Ticket Information

Is there a way to change the information available to a crew via the Mobile app? For example, when our crews pull up the information page on their mobile devices, it would be incredibly handy to have a customer's phone number and take-off lawn size.

PJ-TLI by New Contributor
  • 2046 Views
  • 3 replies
  • 1 kudos

Mobile App.

The app just doesn't seem optimized for apple products. Sometimes it enters some sort of zoomed in mode where i cant un-zoom unless I close the app and restart. Its a bit frustrating. I try and use my Samsung tablet but often times my tablet doesn't ...

Customer Calls via Mobile - Poor Sound Quality

Our techs have been experiencing poor sound quality and delays when speaking to customers via the ST app, e.g. when calling the customer through the app.They are in an area with good voice/cell and data signals.Sound quality is clear with no delays w...

d1nonly10 by New Contributor III
  • 2310 Views
  • 3 replies
  • 0 kudos

Offline Synching Issues??

Does anyone else have issues with synching issues with "offline" technicians (no service)? We've had a few instances where techs will be out in the field, fill out required forms, and then are able to close out their jobs. On their end things look ok...

msjewell23 by New Contributor III
  • 2484 Views
  • 1 replies
  • 0 kudos

techs cannot create equipment

This is a growing issue and I know I have seen in mentioned on Masterminds. We have techs that are creating equipment (and they have screen shots of it created) then it just disappears completely as if the never created it! I have an "escalated ticke...

mobile

My techs are on call one week at a time. Our time from 8am-4pm is considered regular and 430pm is nights and weekends charge. We also have a holiday charge. If our times are set as such why does ST not reflect this and they have to go in manually and...

abbycamp by New Contributor
  • 2148 Views
  • 2 replies
  • 2 kudos

Proposal Templates

Can we please get categories for our proposal templates? It would make it soooo much easier for our Techs to find.