We've been trying to resolve an issue in our Quickbooks Desktop file for 6 months and we've gotten nowhere, which is preventing us from filing our 2021 taxes (eek!). I don't actually know if it is related to ServiceTitan at all, but at some point dur...
The tech changed the sales tax to zero. In the office I am trying to add the sales tax on the "invoice details" screen but it does not allow me to do that even though I am an Admin. Why would that be? I know I can add a line item to the invoice mappe...
I am getting this error when exporting to Quickbooks. There is an invalid reference to Quickbooks Term "Custom" in the Invoice. QuickBooks error message: invalid argument. The specified record does not exist in the list. Can't figure out why because ...
How do I change the rate sheet for a Point of Sale Invoice? I can change the rate sheet on any other invoice, but not a Point of Sale Invoice.
Does anyone else realized there are new 17 ledger accounts created in ST with codes that already existing in QB Chart of Accountant?Also, those new 17 ledger accounts are set up as ST Default, I cannot deactivate them.When create a new material or eq...
We have been asked by a few good customers to split an invoice into two separate invoices AFTER they have received it in the mail (this is not unusual for these customers). We always get clarification when the job is booked as to who is responsible f...
Shamelessly stealing the screenshot from @BCN because I don't have this update yet. This makes me SO HAPPY. And to be able to set it by job type, business, unit, tech, AND exclude specific customers?? This is a HUGE WIN! Thanks Yawl!
When reviewing batched invoices in the Accounting page "Batch/Export Transactions" fails to navigate to the correct invoice and returns an application error. This error is because the URL for the invoice is being given the Invoice number rather than ...
Curious to hear anyone else's solution to payment receipts, especially for credit card payments.Our challenge: There currently is not a feature to print payment receipts. You can print an invoice, which shows applied payments at the bottom, but there...
We have an invoice where a technician, during training, ran his own card for a $17,432.00 payment. The payment didn't go through, and was deleted on the invoice. Now the payment is still showing on the Accounting page under unbatched payments. Is the...
