Posts

Scheduling times

How is everybody setting booking times? Ex. 4 hour windows? Morning or afternoon? 2 hour windows etc. We currently are setting at 2 hour blocks but considering morning or afternoon to allow dispatch to work these calls more efficiently throughout the...

PolarAir1 by New Contributor
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  • 3 replies
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Pre Booked Jobs or Projects

Hi EveryonePretty new to the Servicetitan User team. Im Just wondering if there is a way to send reminders, for prebooked jobs/projects that could be planned and booked for a specific day A month our 2 in advance. One work around i found was creating...

Patches by New Contributor II
  • 1867 Views
  • 2 replies
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Dispatch Mentor

Hello! I am the Dispatcher for a growing Plumbing, HVAC company in Myrtle Beach SC. I am looking to connect with a fellow Dispatcher from a company out of our area (same size or bigger) than we are to mentor and give/receive new ideas and best practi...

melaniehammond by ServiceTitan Certified Administrator
  • 2029 Views
  • 3 replies
  • 1 kudos

Dispatch Board Issues

I have had issues with scheduling non-job events. I set the time for 7am-9am for training and clicked save. When I went back to the dispatch board, the time was changed to 9am-11am. I can't get it to stay in the time frame I want. Has anyone else had...

Miranda by ServiceTitan Certified Administrator
  • 2139 Views
  • 4 replies
  • 2 kudos

Dispatch

Let's say a tech needs to add notes to a previous job they were on, is there a way to add it to their schedule WITHOUT having to dispatch them to the job and sending notifications to the client?

brianne_ by New Contributor
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  • 3 replies
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Technician View

Is there any way for the technicians to view a Google Maps location photo? In a previous service we used the technicians would be able to see a photo of the property and general info (that is linked to google). Is there any way to add that feature?

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