How is everybody setting booking times? Ex. 4 hour windows? Morning or afternoon? 2 hour windows etc. We currently are setting at 2 hour blocks but considering morning or afternoon to allow dispatch to work these calls more efficiently throughout the...
Hi All!Newer here to Service Titan, and the platform. This question MAY have already been asked and answered. However, I am unable to find the answer I need.Scenario-I have booked a call/appt. for 8AM. We have 1 Service Professional dispatched, arriv...
Hi EveryonePretty new to the Servicetitan User team. Im Just wondering if there is a way to send reminders, for prebooked jobs/projects that could be planned and booked for a specific day A month our 2 in advance. One work around i found was creating...
Hello! I am the Dispatcher for a growing Plumbing, HVAC company in Myrtle Beach SC. I am looking to connect with a fellow Dispatcher from a company out of our area (same size or bigger) than we are to mentor and give/receive new ideas and best practi...
I have had issues with scheduling non-job events. I set the time for 7am-9am for training and clicked save. When I went back to the dispatch board, the time was changed to 9am-11am. I can't get it to stay in the time frame I want. Has anyone else had...
Hey there friends! Go vote for my idea!Send a notification to all technicians assigned to a job when one technician dispatches to the job.When we have multiple techs assigned to a job, I want to be able to alert ALL the techs on the job that one is o...
Looking for a way to highlight the technician that is on call on there scheduled days on the Dispatch Board
Let's say a tech needs to add notes to a previous job they were on, is there a way to add it to their schedule WITHOUT having to dispatch them to the job and sending notifications to the client?
Is there any way for the technicians to view a Google Maps location photo? In a previous service we used the technicians would be able to see a photo of the property and general info (that is linked to google). Is there any way to add that feature?
How can we get a drop down that allows me to sort our dispatch board by role, only showing the technicians that have a particular role: IE: Installers vs Service Technicians vs Sales people(estimators)?
