Posts

Dispatch Board Calendar

When I am on the dispatch board and I go to the calendar to see the month, when I go to click on a date, it throws the calendar up, and every time I click on a date, it moves the calendar, but the 3rd click, it will pick a random date back in 2021 or...

ilenab by ServiceTitan Certified Administrator
  • 2840 Views
  • 6 replies
  • 0 kudos

Out of town owner authorization to work on their private property

We are trying to create a simple form that an out of town property owner can E Sign, giving authorization to work on their property. We want it to link to the service location. And we want it to be initiated by the office.The forms in ST don't work f...

Shawns by New Contributor
  • 1927 Views
  • 4 replies
  • 2 kudos

Select multiple unassigned jobs and assign to one technician

Hi all, At the time of booking, we do not assign a technician. We assign jobs the night before. Is there a way to 'bulk assign' jobs, besides clustering on Map 2.0? We currently are working off the dispatch page and manually dragging and dropping eac...

msjewell23 by New Contributor II
  • 1373 Views
  • 2 replies
  • 1 kudos

Resolved! Capacity Planning: What am I doing wrong?

Why can't I adjust my individual time slots? Where have I gone wrong? It's been YEARS since the first time I set this up and I'm setting it up at a new company now.

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JessicaSmith by ServiceTitan Certified Administrator
  • 1285 Views
  • 2 replies
  • 0 kudos

1 Call at a time (Hopper) - Need guidance!!!

Hello, I am reaching out to the masses for some guidance. My organization is a small but growing organization. We have 9 Service technicians, 2 repair technicians, and 4 install crews (2 people for each crew, totaling 8 individuals). We only perform ...

legacyde by New Contributor II
  • 1043 Views
  • 1 replies
  • 0 kudos

Resolved! Map 2.0 Filter by Technician, as well as by Team

If we could choose only one technician, or a few technicians at a time to compare their routes on Map 2.0 that would be a huge help! Also, if we could filter by Teams. We have Teams set up as "Installers", "Comfort Specialist" and "Technicians". Righ...

alyssa_d by New Contributor II
  • 1515 Views
  • 3 replies
  • 2 kudos

Resolved! Quick Edit

Hello Team,1) Is there a way to "quick edit" a calls date and time from pop up tab with out having to go to page?I see we are able to "quick edit" tags, skills and job summary but not date and time.2) Also is there away to disable the pop up side tab...

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astacio7 by ServiceTitan Certified Administrator
  • 1019 Views
  • 1 replies
  • 0 kudos

Ability to change or reconfigure Dispatch Board

It would be amazing if we could arrange our technicians on the dispatch board in anything other than alphabetical order. We run a lot of 2 or 3 person crews and it would be so much easier on the eyes if we could group them together, not just in a Tea...

Resolved! technician alerts

I have a technician who says he doesn't get alerts when jobs are added to his schedule. Anyone how to troubleshoot this?