Auto dispatch
How do you set up the system to dispatch the techs next call automatically once they complete a job?
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Posts
Wrap-up message alerts
I know it would make my life a million times easier if I could get wrap-up alerts texted to me when I'm on call. Anyone else? If so, please vote! https://community.servicetitan.com/t5/Ideas/bd-p/ideas
Need feedback on improved experience for job types & tags
Hi Everyone,I’m a UX Researcher on the Dispatch team, and we’re working to improve our dispatch experience. I am working with product designers, and we’d love to get your feedback on your experience, specifically related to job types and tags.Please ...
Estimated time remaining on a job
One of the biggest problems we have keeping things running smooth, is when a job goes long, or is cut short because everything went very well, or an estimate doesn't pan out. We have to then look for calls, or let clients know we will be late. I woul...
Partner Portal users cannot cancel jobs
As of this morning none of our partner portal users can cancel any jobs. We own 5 markets so all of my office is on partner portal users. Admin have direct market log ins, we can cancel jobs. Ive reached out to support for help via email since my onl...
Linking the Schedule in ServiceTitan to Outlook Calendar/Other Calendars
I understand this is currently not a feature, but it would be a very helpful one. The ability to manage the other appointments on your calendar along with your ServiceTitan appointments all in one place would be way more convenient than having to mov...
Route Optimization Idea
https://servicetitan-community.ideas.aha.io/ideas/COMMUNITY-I-2745 The 'Route Optimization' feature on the dispatch board needs some love. I've linked an Idea I made for it.
Customer Communication and Customizing messages/ Dispatch
Regarding the notifications that are sent to the customer at appt booking or for reminders. We charge customers in different areas different amounts. We would like to be able to remind the customers that are in those areas of the special charge and n...
schedule engine
has anyone used schedule engine on here ?
Resolved! Wait list calls using Service Titan - How we do it!
In our dispatch we do have a wait list we all keep on paper and pen, so we decided to utilize Service Titan for these types of call. Most of the time we get to these calls, but sometimes we can't help them.Here's the workflow I created that helps our...
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Adjustable Capacity Planning
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Arrival Windows
1 -
Call Booking Details
1 -
Call Bubbles
1 -
Carpet Cleaning
1 -
Chimney
1 -
Crew Management
38 -
Customer Dispatch Notifications
20 -
Dispatch Board
8 -
Dispatch Board Header
19 -
Dispatch Board Job Bubbles
33 -
Dispatch Board News Feed
22 -
Dispatch Configuration
94 -
Dispatch Map
12 -
Duct Cleaning
1 -
Electrical
1 -
Elevator & Escalator
1 -
Enhancement Request
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Feedback
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Garage Door
1 -
General Office
3 -
HVAC
2 -
Ideal Booking Percentage
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Integrations
1 -
Irrigation
1 -
Job Confirmation
17 -
Job Trays
8 -
Landscaping
1 -
Lawn Care
1 -
Legacy Capacity Planning
2 -
Map 2.0
6 -
Maps 2.0
1 -
Mass Reschedule
3 -
Needing Advice
1 -
Non-Job Events
9 -
Optimize Technician Route
17 -
Other
2 -
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1 -
Plumbing
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Pool & Spa
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Question
3 -
Refrigeration
1 -
Reminder Notifications
16 -
Rescheduled Reason Survey
3 -
Schedule Assistant
8 -
Schedule Board
25 -
Septic
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Settings
1 -
Smart Dispatch
24 -
Smart Schedule
3 -
Technician Dispatch Notifications
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Technician Shifts
14 -
Technician Skills
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Timeslots
11 -
Tree Services
1 -
Zones
5
Unanswered Topics
| Subject | Author | Posted |
|---|---|---|
| 07-25-2024 04:58 AM | ||
| 06-13-2024 09:17 AM | ||
| 06-05-2024 12:35 PM | ||
| 06-04-2024 06:23 AM | ||
| 05-24-2024 01:10 PM |
