Posts

Scheduling jobs with non-inventory parts

Hello All,We just started using ST about 3 weeks ago and were wondering how others were tracking jobs that are awaiting parts before scheduling? Are you using tags when the jobs are booked etc? Thanks in advance!

MML by New Contributor II
  • 3115 Views
  • 5 replies
  • 0 kudos

Resolved! Technician vs Dispatch Job Completion

Hello, I just wanted to reach out and gather some feedback on how many people allow their technicians to complete the jobs versus having the dispatchers complete out the ticket in house. We have been on ST for 7+ years and have handled it both ways i...

barbara_6 by ServiceTitan Certified Administrator
  • 6634 Views
  • 9 replies
  • 0 kudos

Resolved! Service Zone Colors

Can we get an update to the colors for service zones? As we've expanded our service area, we're running out of colors to choose from and most of the colors look exactly the same on the dispatch board, causing lots of routing mistakes. It would be so ...

Extra jobs at the end of the day

What is the best way to handle jobs that Smart Dispatch bumps to unassigned towards the end of the day when there isn't enough room in tech shifts?Here are the solutions I've heard some customers use:Extend tech shifts on a case by case basis through...

AOsterlo
by Former Titan
  • 2551 Views
  • 3 replies
  • 2 kudos

Not enough memory to open this page error

For the past few weeks we have had one of our dispatchers repeatedly run into this error shown below. We've attempted adding memory to her computer and have also switched her to an entirely new one and its still happening. Is anyone else running into...

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AKUMP by ServiceTitan Certified Administrator
  • 5806 Views
  • 7 replies
  • 1 kudos

Invoice Summary

Hi everyone, I am wondering if there is a way for technicians to pin their Invoice Summary into the job notes page other than copy and paste into the notes section? I feel like I have heard of this before but not able to find a way to do this? Any he...

BriMarie by New Contributor
  • 3468 Views
  • 5 replies
  • 2 kudos