I would love to have additional options when creating an alert, one being for appointments where a tech has not dispatched/arrived (x)min after the scheduled start time. These alerts could be directed to managers or dispatchers, so they can address t...
When I am on the dispatch board and I go to the calendar to see the month, when I go to click on a date, it throws the calendar up, and every time I click on a date, it moves the calendar, but the 3rd click, it will pick a random date back in 2021 or...
We are trying to create a simple form that an out of town property owner can E Sign, giving authorization to work on their property. We want it to link to the service location. And we want it to be initiated by the office.The forms in ST don't work f...
Hi all, At the time of booking, we do not assign a technician. We assign jobs the night before. Is there a way to 'bulk assign' jobs, besides clustering on Map 2.0? We currently are working off the dispatch page and manually dragging and dropping eac...
Why can't I adjust my individual time slots? Where have I gone wrong? It's been YEARS since the first time I set this up and I'm setting it up at a new company now.
Hello, I am reaching out to the masses for some guidance. My organization is a small but growing organization. We have 9 Service technicians, 2 repair technicians, and 4 install crews (2 people for each crew, totaling 8 individuals). We only perform ...
If we could choose only one technician, or a few technicians at a time to compare their routes on Map 2.0 that would be a huge help! Also, if we could filter by Teams. We have Teams set up as "Installers", "Comfort Specialist" and "Technicians". Righ...
Hello Team,1) Is there a way to "quick edit" a calls date and time from pop up tab with out having to go to page?I see we are able to "quick edit" tags, skills and job summary but not date and time.2) Also is there away to disable the pop up side tab...
It would be amazing if we could arrange our technicians on the dispatch board in anything other than alphabetical order. We run a lot of 2 or 3 person crews and it would be so much easier on the eyes if we could group them together, not just in a Tea...
I have a technician who says he doesn't get alerts when jobs are added to his schedule. Anyone how to troubleshoot this?
