Accounting

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Workflow for New Invoices Screen

What are your workflows for reviewing & batching invoices?Prior to the new Invoices Module, we did invoice reviews from the Batching screen and would batch the invoice as the last step of review. Then, we bulk print or email the invoices in the batch...

Resolved! Credit to discount task

Has anyone been able to find a way to note a credit on an account, but when applied it adds as a discount? IE we give a referral credit, but when applied it goes as a credit to next work - There would be no actual funds,

mkane by New Contributor III
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Invoice display

We got into invoicing this morning and out totals are gone from our invoices for the tasks? It is only showing quantities? It shows the total balance due, but not line by line totals? Anyone else having this issue?

dwhite45 by Valued Contributor
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Paid Status is wrong

Does anyone else have the issue on the new invoice table from the customer page and now the transaction hub where the invoice was reduced with an adjustment invoice but it is still showing as overdue?This is also making the invoice show up in the new...

Screenshot 2023-02-02 090903.png
jbulman by New Contributor III
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Exported Membership Invoices Wont' Sync

This is an issue for us. Specifically on membership invoices that were created using the renew button. If the customer decides they don't want to move forward OR if we need to make a change ST won't let us sync the exported invoice with Quick Books. ...

sync screenshot.png
jhipke20 by ServiceTitan Certified Administrator
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Refund Process

I feel like the whole refund process is a nightmare. Its very time consuming and confusing. I have issues with the taxes going with the refund. It wont calculate tax. The steps you have to take is overwhelming.

julie-as by New Contributor
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Batching error report

I am getting an error report for a batch of invoices. The "action" column has "remote update " listed. Does anyone know what remote update means?

Wrong Customer

My tech applied a payment on the wrong customer, how can I move it?

Vgarrison by New Contributor
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COMMUNITY 1-2751

Customer balances in ST should only reflect invoices that have been audited, posted, and exported- not a running total of all jobs in progress... please upvote my idea !! 1-2751

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