The Arrival Window and start time is confusing for the customer. If we set an arrival window of 12-2 but a start time of 1 the customer is very confused on which one we will be there. Would really like to have the “start time” as an optional feature ...
I have been informed by some of my technicians that when the office creates estimates for them while they are working on a job they cannot see that estimate without closing the job and creating a new job for that customer. Is there any setting I need...
I think there should be a way to change the color of the jobs on the dispatch board - we are trying to distinguish the completed jobs and the on hold jobs but they look almost the exact same. What are your thoughts?
Is there an option for scheduling calls that have been placed on hold to have the hold removed automatically when scheduling the additional job instead of having to remove the hold in addition to actually scheduling the additional job?
Is there a way to create 1 standard shift and add technicians to it? Right now we are creating individual shift per tech.
The dispatch board is now showing completed calls in a white bubble instead of the blue line and it is very cluttered looking and quite frustrating. Is there a way to change this back? Maybe an option to show the completed calls in the white bubble f...
Hi! Just spoke with a tenant with a good idea for organizing the dispatch board, it would be really useful if we can implement a feature to organize the technicians on the Business Unit by productivity, and to organize the Business Unit on the Dispat...
Good Morning,I am not a dispatcher however I am looking for what everyone suggests or follows for dispatchers. Do you have goals such as they need to call 40 customers a day and try to get them booked? We are hoping to add some guidelines and some st...
Can we possibly add the job notification toggle switch to this bubble off the dispatch board?
We like to utilize the "Mass Send Message" to send reminders to our crews and I was curious if there's any way to set up a scheduled message or recurring messages to send at specific times?
