Posts

Dispatch Lagging

Hello Has anyone else been experiancing lagging between the technician's and their Dispatchers. The passed coulpe days our system would almost pause then later it would just zoom through our technician's dispatched jobs all at once. In some cause not...

Patches by New Contributor II
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  • 1 replies
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Dispatcher Performance Report

Hello, I am inquiring 2 things. 1.We track our CRMs on average dispatched miles. We also use phone call jobs when techs have to call customers, to have a paper trail. These phone call jobs skew there numbers as we do not want to delay a customer bein...

michelle54 by New Contributor III
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  • 2 replies
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Fill my route through dispatch by searching current clients

I would like our CSR's/dispatchers to be able to maximize those routes that only have one or two jobs in a particular area - a few days to a few weeks in advance. By using a job address from a route, the team would have the ability to perform a searc...

dan_rugc by New Contributor II
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  • 4 replies
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Dispatch Board Glitch

Has anyone else had this glitch? When you go to the dispatch board after the blue call banner has been active through inbound or outbound calls, the header is shifted down and you can't scroll to the top of the actual board unless you refresh the boa...

Dispatch Glitch.png
Miranda by ServiceTitan Certified Administrator
  • 948 Views
  • 2 replies
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Moving Jobs on the Dispatch Board

Has anyone had issues with the job time changing when moving jobs on the dispatch board? We will have set the time frame for 8-3pm because we are serving multiple units and when dragging them to a different technician or time it will adjust the time ...

Tionna by New Contributor
  • 640 Views
  • 1 replies
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Group Message/Text

So I have posted this in the Pioneer groups and I just feel like it needs more attention than it's getting so I am breaking the rules and posting here too.Hello Folks, I think this will be more important amongst our high RSE industries but I have pos...

RebeccaLM by New Contributor III
  • 725 Views
  • 2 replies
  • 2 kudos

Grey boxes (non-job events) disappearing

Has anyone experienced the grey boxes (non-job event) disappearing off the dispatch board? It is the strangest thing. We use the grey boxes to block a tech and note that they have that day off. Several times now the box has disappeared and it is only...

bbiswell by New Contributor II
  • 1384 Views
  • 6 replies
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Resolved! Business Units displayed on the dispatch board

We have (3) business units and I have selected all of them to appear through the settings icon on the dispatch board. However, with the last update, the dispatch board is only showing two BU's. I have to manually select the third on the actual dispat...

ginahitc by New Contributor II
  • 1349 Views
  • 4 replies
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Resolved! NEW SERVICE TITAN UPDATE

It is very difficult to operate at a fast pace when we need to go to the actual job page and it opens ANOTHER window. Is there a way when we hit go to job page it uses the same window. If I am trying to operate quickly to assist multiple technicians ...

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anthonyg1 by New Contributor
  • 1966 Views
  • 7 replies
  • 8 kudos