Dispatch

Resolved! How to handle customer that only want prices over the phone?

Hello:)I am wondering how many of you actually give out pricing for your services? What do you say to customers if you do not give out pricing?

Resolved! New Customers being defaulted to Non-Taxable

A few members of my office staff alerted me that this morning (5/5/22) Each new customer that called in and was booked was being defaulted to a Non-Taxable customer status. Did something change, and is there a way to revert this setting? The change s...

Dispatch Teams

With the new update you no longer can edit the dispatch board Team Names, I add numbers before the Team Names to put in the order we like for the board to display. Now you have to create a new team and go into each tech profile and update their team ...

Resolved! Internal Customer Notes

I was talking to a customer today and he posed an interesting question: What is internal notes? It shows up on the customer page and can be edited, but if you put something there, it sort of just seems to float in the ether. Well I did some investiga...

Installation Crew Dispatching

Our installations technician has trouble with remembering dispatching and arrive to projects. We make a lot of corrections because of it. Does anyone have any recommendations on how to always have your technician dispatch and arrive on time?

we are implementing a new video that we would like to send to our homeowners. we'd like this to get sent on specific job types for the time being. If possible, we would like to have this sent with the job notification. does anyone know if there is a way ?

Regarding Customer Notifications...

Regarding Customer Notifications... It would be nice if Service Titan would provide the ability to create / add / remove Individual Notifications with rules and selections for said notification, ability to choose notification type (text or email) wit...