Unassigned or Booked Calls

So if anyone has ever used Successware the unassigned or "booked" calls are at the top of the screen, as opposed to the bottom. This to me would be a great adjustment so that the unassigned calls are always at the forefront of the dispatchers mind, a...

by Former Community Member
  • 2 replies
  • 3 kudos

GPS Failure Ping Notification

I was wondering if we can get Failure pop ups on the notification sidebar, while on the dispatch screen when a Technician doesn't update his/her position within an hour or whatever time interval is selected. The main reason i would like this implemen...

by Former Community Member
  • 2 replies
  • 4 kudos

Can we have an "Owner/Technician" dual login

Currently, according to my corporate office support - we can only have either an office side login OR a technician login. I desperately need a "dual" login! Our owner is out in the field (one login would be ideal) working along side of our guys and t...

by Former Community Member
  • 3 replies
  • 18 kudos

Is there a way to alert techs about upcoming jobs?

On our previous dispatching system we were able to set reminders that would alert the tech they had a job coming up. We had the option of alerting them 1/2 hour or 1 hour before the job was scheduled to start. Not only was this helpful to the techs b...

by Former Community Member
  • 7 replies
  • 3 kudos

Why the blue lines?

These new blue lines are difficult to open up since the line is so thin. It takes an average of four tries for me to center my mouse properly and not create an Event instead. I'm thinking it would be more efficient to just designate a completed color...

by Former Community Member
  • 5 replies
  • 2 kudos
Unanswered Topics