Dispatch

Preferred Technician

Is there a way to setup a preferred technician for a customer? I thought I saw a place to do this but I cannot remember where I saw it. TIA!

Booking Confirmations on the dispatch board

When booking confirmations get sent via SMS to the customer, would there be value in that "C" reply automatically confirming the appointment on the dispatch board and changing the color coding to the confirmation blue?

Drag and Drop

I'm struggling with the Dispatch board drag and drop feature to change the technician's job time. The arrival window doesn't change with it so my customer notifications are wrong if I move the job around. I got excited when I saw the feature advertis...

Resolved! Location Name on Dispatch Board/Scheduling Page

Are there any plans to have the location name as an option to have shown on the dispatch board? We have over 2000 locations under 1 large commercial retail customer. Having only the address as an option is becoming a huge problem when our customer re...

Commercial Routing

Wondering if there is a GPS maps anyone is using that specifically routes based on commercial road restrictions? Google maps does not give the option to route for a commercial vehicle and we have major highways and roads that our commercial vehicles ...

COLOR CODE ON HOLD JOBS

Paused jobs are color-coded on the Dispatch Board. They appear as a yellow color. That's my prompt to take action to resolve the job to a Complete status (i.e. order parts, reschedule, etc.). Jobs that are on "HOLD" are not color-coded. They don't ch...

Customizable color codes for customers on schedule board

I'm interested in changing the color of the customer tags on the schedule board to make them esoteric to us.

Searching multiple tags at once to filter and/or add new tag exclusion search field

I work for a garage door company as the installation scheduling coordinator. This job requires me to schedule jobs based on MANY factors. I.E. "Requires 2 People on Install" , "Medium Difficulty" , "Cookie Cutter" , "Can Schedule Install" , "Customer...

Is there a way to see the dispatch schedule when booking a call?

When i'm booking a call is there a way to see the dispatch schedule? It would be so much easier to schedule calls that way. **Service titan developers please see this**

Resolved! How to handle customer that only want prices over the phone?

Hello:)I am wondering how many of you actually give out pricing for your services? What do you say to customers if you do not give out pricing?

ServiceTitan Community

Posts

Preferred Technician

Booking Confirmations on the dispatch board

Drag and Drop

Resolved! Location Name on Dispatch Board/Scheduling Page

Commercial Routing

COLOR CODE ON HOLD JOBS

Customizable color codes for customers on schedule board

Searching multiple tags at once to filter and/or add new tag exclusion search field

Is there a way to see the dispatch schedule when booking a call?

Resolved! How to handle customer that only want prices over the phone?

Emails to technicians

Job Details relating to SPECIFIC Estimate

Dispatch Pro Console

Customer email response

Maps 2.0's technician's locations not updating/ref...

How Do You Group Field Technicians Together On Dis...

Turning Sound on for Notification & Messages

Locking filters on dispatch board

CSR/Dispatcher/Permits

capacity planning/dispatch