Posts
When scheduling a new job which overlaps with already existing one we receive a warning banner aski
Scheduling a Job, you look at the Dispatch Tab and find a date that looks like it will work, because there is time available there, you enter all of the details and Save, then you get a Pop Up Bubble warning that the Technician is already assigned to...
Fit in list
I am looking for a way to have our fit in/emergency call ins work to a bit better for this system. Currently when we have people who call in and need to be seen same day we book them like a usual job and leave it unassigned. When a technician is avai...
New release notes
I was just wondering with the new release notes why you cannot click and call from the location page without having to close out the pop up window 1st and also why can't you email the memberships to the customers from the membership page? I feel that...
Resolved! Messages from technicians on dispatch board
Hi all- is anyone else missing important messages from their technicians? It's great that they can message us throughout the day and that it's all through Service Titan, but the only way we know they messaged us is a small ding noise. There is no vis...
ACP Help
For those of you using ACP how did you configure it so only the service professional with the correct skill set is showing? For example, we have HVAC serv & Maint. as a business unit group. We only have one tech that currently services boilers, but i...
What do you think of my idea to limit dispatch board visibility for specific people in settings?
https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-5758
GPS Tracking in KM and not MI
Does anyone know how we can change the GPS tracking to be in Kilometres instead of Miles?
Office dispatching causing techs to not be able to adjust invoices/estimates
Hi All!I was wondering if any other companies have run into an issue when dispatching techs from the office. Sometimes our technicians forget to dispatch themselves as they leave for a job and our office will do it for them but then the technicians a...
Lines being hacked
Has anyone had any issues with some bad actor/thief hacking calls and stealing clients? We have experienced it three times when we call a customer back to let them know our tech is in route, they say someone had already called them (from a number tha...
