We have two delivery drivers that we have on our dispatch board under "install". Every day they have a dispatch to make deliveries and one at the end of the day to load up for the morning. Is there a setting that will allow for us to set a "schedule"...
Is there a way to hide a specific tech on a certain day if they're not available? Example: I have 3 techs who don't work Friday. I would like for them to not appear on my Friday schedule. I realize there is an edit button to "check in" in the setting...
Hello everyone,Does anyone know anything about being able to only allow the tech to see one job at a time until they are finished with current job? We are trying to get them to check in after each call, but also want to have the ability on scheduling...
I know that the latest update this Spring has Dispatch Pro moving calls that are tech specific to other technicians as the system sees fit. It seems regardless of when a technician is assigned to the job ( during booking or after and then turning Dis...
I would still love to see a feature for dispatch, where you can assign a helper to a lead/managed tech at the beginning of the day, and they will then be auto assigned to each following job with that technician to the following jobs. It is common tha...
I am still pretty new to ServiceTitan and the cities we service. Is there a way to see all the customers on a map by zone? I know there is a route optimizer but that does not help me because the appointment times are already set. I need to see where ...
Has anyone seen dispatch pro unassign a tech after it has been assigned by one of our CSR's and move it back to the unassign tab? This is new usually our CSR will lock the job to the tech, which I am questioning if our CSR did that. Just curious to k...
Hello! We utilize Dispatch Pro and I am constantly looking at the technician's performance vs the Projected Value of their day. This data seems to exist only for the current day and unless manually written down, prior day performance to this projecti...
Our company uses quite a few tags for different purposes however the account tags wind up overwhelming our jobs and pushing even high importance tags out to where we may not see them at first glance. It would be great if tags could be assigned to mul...
We have a few customers who have multiple appointments in a week that are either annoyed or confused by the 24hr reminders that they have an appointment scheduled for tomorrow. I haven't been able to find a place to turn off that notification just fo...
