As we are getting busier, we have a pretty extensive list each day of residential service calls that need priority service that day. The "unassigned" tab shows all calls unassigned (commercial/residential/etc). We need a better way to show which resi...
Trying to figure out the equipment doesn't show when hovering over a job on dispatch board. Thanks.
We are excited to announce that our new Weekly Dispatch Board will be available for Early Access starting May 2024.The new capability offers a seven-day overview of job appointments and technician schedules along with an enhanced Jobs Tray, for impro...
Hello! I am Larisa, a User Experience Researcher from the ServiceTitan Experience Design Team. Today, we are launching a brand new study to help us improve Dispatch, and we would love your input. Please note that this is a different study from the on...
Exciting News! Our long-awaited feature, Teams Management, is finally here! Soon, you can organize your dispatch board in whatever order you want. To sign up and be among the first to try it out, fill out this form! But wait... is this an April Fools...
Hello! I am a Product Manager at ServiceTitan for our Dispatching features. We're constantly working to improve our product and would love your dispatcher input. If you are a Dispatcher, please take a few minutes to test out some new features and sha...
would love to see a column added to the canceled jobs tab that is for reason for cancelationalso would love a column for the reason a job is on hold can be found in the hold tab in the job tray
We just recently started using Dispatch Pro. With our understanding, if a technician completes a job and doesn't have any other jobs assigned to him on the board that day, Dispatch Pro should automatically move a job to him from another technician if...
Is there anyway to make the messages that come in from the technicians more visible?
Hi everyone! Just curious if anyone else around here is using Dispatch Pro.Is it working as intended for you?Its been over 2 months now for us and i havent seen it do anything whatsoever and im wondering if we should just cancel it.If you use it, wha...
