We need a feature that when a dispatcher calls a technician through service titan, the calls are recorded. I was in a chat earlier to try to find a specific phone call, and ST confirmed that this is not yet a feature and suggested I post it in here. ...
We really like the new flyout that happens when you click on a job on the dispatch board, but it would be very helpful to see the job's invoice amount on that flyout.
HI Everyone! Does anyone know if there is a setting to turn on a feature to display on the dispatch screen the invoice status? So, if we hoover over a job, it will show us pending or exported? Otherwise, we have to click on each job/call slip and go ...
can someone tell me how I find an appointment that was possibly canceled by accident please?? I dont know if Tech support is open today and I want to get this fixed before Monday
Good morning, Is there any way to add a tag or flag a call with a different color when we put a call on hold? Cause I know I get busy and need to go back to jobs to order parts. If it was flagged some how that would be wonderful.
I love the new job details flyout, however there is no way to click into an invoice from the flyout, there is still multiple clicks to be done. Once I click the job, and get the flyout, I then have to click back out of the flyout, and right click the...
There are a couple of things that would be great. The ability to change color or have a more distinct difference in color. Some of our Team have a hard time distinguishing between the light grey of non working hours vs the technician being off. This ...
Our account was updated with the new ST-62 releases features last night! However, I'm not seeing the new job details flyout on dispatch. Is that still being rolled out on a different schedule?
Due to the new job flyout implementation there is no way to get to the job page without the system opening a new tab. This is so frustrating!!! As this is the only place to access the customers phone number from the dispatch board when making multipl...
When hovering over the jobs on the dispatch board, a description box will appear. The jobs toward the top have a description box that gets cut off, not allowing us to see the type of job, tags, business unit, etc.
