Dispatch
Looking for Support, Customer Success, or a Pro Product Specialist?
Visit our Knowledge Base to learn who to contact and how to reach them.
You can also submit and vote on Ideas to help shape the future of ServiceTitan. Check out the page for full details, including a breakdown of each idea status!

Posts

Resolved! Business Units displayed on the dispatch board

We have (3) business units and I have selected all of them to appear through the settings icon on the dispatch board. However, with the last update, the dispatch board is only showing two BU's. I have to manually select the third on the actual dispat...

ginahitc by New Contributor II
  • 3418 Views
  • 4 replies
  • 0 kudos

Resolved! NEW SERVICE TITAN UPDATE

It is very difficult to operate at a fast pace when we need to go to the actual job page and it opens ANOTHER window. Is there a way when we hit go to job page it uses the same window. If I am trying to operate quickly to assist multiple technicians ...

Screen Shot 2023-04-20 at 11.45.56 AM.png
anthonyg1 by New Contributor
  • 5385 Views
  • 7 replies
  • 8 kudos

Dispatch board organization, zones and capacity at a glance.

In our Dispatch board, all our techs are organized into service zones. Within that, each of the techs have ratings, which corresponds to the number of maintenance calls our CSRs can schedule on them. Techs with ratings T1 and MR1 can have up to 4 mai...

donovan_5 by New Contributor
  • 1714 Views
  • 2 replies
  • 0 kudos

Add text to dispatch flyout

I was going to post this idea but saw it was already shared. Please help vote for it! Add a text option to the dispatch flyout!https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-2443

KhianaKlatt by Valued Contributor II
  • 3309 Views
  • 5 replies
  • 4 kudos

Filters

I love the filter section as we have many different teams and in turn different employees in the office that work primarily with those employees out in the field. I think it would be very helpful to have those filters be able to be permanent per empl...

Events on Dispatch Board

I will probably submit a ticket but adding events on the dispatch board is not working. We go to add one like normal and it gives the indication that it is "saving" but doesn't end up doing anything. Nothing gets saved.

jaquelin by ServiceTitan Certified Administrator
  • 2577 Views
  • 3 replies
  • 0 kudos

Dispatch Board Job Pop Out needs.....

Contact info for the customer needs to be added to the Job Pop Out.Add the Customer's Phone# and Email under the Location address.That way it's all 'at a glance' and you don't have to click on the 'Customer' to open ANOTHER window to see it, or click...

ST-job-popout-needs.PNG
LA_Barker by New Contributor III
  • 9181 Views
  • 16 replies
  • 6 kudos

Resolved! Open jobs.

Is there a way that I can put on ST jobs that additional work is needed but we don't have a schedule date yet? For example, we need to go back and do trenching and ground rods when the ground is thaw. Where can I stick that job without scheduling?Sec...

TitanAdvisor - Job Booking & Dispatching

Hi all. I have one dispatcher who uses the dispatch board to send messages to our technicians almost everyday. But the percentage of dispatcher who visited the dispatch board is only 12.5% which is not right. Does anyone have the same issue or knows ...

faribam1 by New Contributor III
  • 2606 Views
  • 3 replies
  • 2 kudos

Dispatch Board Organization

I was hoping there was a way to change the technician order on the dispatch board. We would like to have our supervisors at the top of their team and unfortunately, that can not be done because their names do not start with the letter A. I can have t...

mseverin by New Contributor II
  • 2368 Views
  • 4 replies
  • 0 kudos
Unanswered Topics