Hi all. I have one dispatcher who uses the dispatch board to send messages to our technicians almost everyday. But the percentage of dispatcher who visited the dispatch board is only 12.5% which is not right. Does anyone have the same issue or knows ...
I was hoping there was a way to change the technician order on the dispatch board. We would like to have our supervisors at the top of their team and unfortunately, that can not be done because their names do not start with the letter A. I can have t...
Hi, it would be very helpful to be able to link appointments from our dispatch board to a, personal, GMAIL calendar.
How can we split these two Email notifications and Texts/Dispatch notifications?In our previous software, we were able to choose which notifications the customer gets.For example, they may only want the appointment notifications via email while other...
The dispatch board currently organizes technicians alphabetically within each service department.Each week, we run a report that ultimately helps us determine our batting order for the week for our technicians per service department. We'd love for th...
I would really like for ST to have an option for dispatchers to have a live, auto-updating page showing the technicians current hours for the week. This is very vital to trying to manage labor for techs! We cannot try to keep them to 40 hours if we d...
We are having issues with some of our chat messages coming in. When they come through as a big message and get split into smaller ones, parts of them don't come through. My boss has them set up to come to his cell phone and mine. and we get all the p...
I think everyone agrees with the importance of mandating that technicians select the reason for placing a job on hold; however, when we are on the dispatch screen and look under the "Hold" tab, there is no column showing the reason it is on Hold. It ...
We would like for the dashboard to display SMS Messages Metrics for CSR Metrics monitoring.
We have a competition for technicians with the highest gross revenue and another for the ones that complete the most jobs. If we have a job with 2 technicians, how does it choose who to give the revenue too? It's not who is listed first. We have chan...
