Resolved! Capacity Planning: What am I doing wrong?
Why can't I adjust my individual time slots? Where have I gone wrong? It's been YEARS since the first time I set this up and I'm setting it up at a new company now.
Posts
1 Call at a time (Hopper) - Need guidance!!!
Hello, I am reaching out to the masses for some guidance. My organization is a small but growing organization. We have 9 Service technicians, 2 repair technicians, and 4 install crews (2 people for each crew, totaling 8 individuals). We only perform ...
Resolved! Map 2.0 Filter by Technician, as well as by Team
If we could choose only one technician, or a few technicians at a time to compare their routes on Map 2.0 that would be a huge help! Also, if we could filter by Teams. We have Teams set up as "Installers", "Comfort Specialist" and "Technicians". Righ...
Resolved! Quick Edit
Hello Team,1) Is there a way to "quick edit" a calls date and time from pop up tab with out having to go to page?I see we are able to "quick edit" tags, skills and job summary but not date and time.2) Also is there away to disable the pop up side tab...
Ability to change or reconfigure Dispatch Board
It would be amazing if we could arrange our technicians on the dispatch board in anything other than alphabetical order. We run a lot of 2 or 3 person crews and it would be so much easier on the eyes if we could group them together, not just in a Tea...
Resolved! technician alerts
I have a technician who says he doesn't get alerts when jobs are added to his schedule. Anyone how to troubleshoot this?
We need your help testing the Weekly View of the Dispatch Board!!!
Hi Everyone,I’m a product designer on Dispatch and we’re working to improve our dispatch experience. We’d love to get your feedback on an additional view for Dispatch Board (Weekly Board). A little over 3 weeks ago we sent out a link for 2 versions o...
Dispatch board functionality with payroll
Currently, when you book a job.. the guys payroll (hourly) reflects when they log in and out of jobs as I would expect. But..... If I add a non job item on dispatch ie staff meeting, payroll reflects the time on dispatch regardless of how long it act...
Non job events
We need a way to schedule non-job events for employees so we can schedule break and meal times so we always know when someone will be on break for that day.
Smart Dispatch
Are any of you using Smart Dispatch? If so, how has this freed up your dispatchers and what have they been able to accomplish that they weren't able to before?
