ServiceTitan Community

Mass Follow Ups?

Every quarter we send out over 600+ emails to remind customers about their annual maintenance. We then log our follow up so our CSRs know who has been had a reminder sent and who hasn't. Sending the mass email is extremely easy and we have no issues ...

Can I change the order of techs on the dispatch board and/or can I change the order of employee groups i.e. installation vs technicians vs door sales? Thank you.

Can we have an "Owner/Technician" dual login

Currently, according to my corporate office support - we can only have either an office side login OR a technician login. I desperately need a "dual" login! Our owner is out in the field (one login would be ideal) working along side of our guys and t...

How can I text a customer a message on Service Titan?

Schedule Board is a mess

Does anyone use the Schedule board? Our company runs about 40+ Calls a day, 10 months of the year. It would be nice if the schedule board could be more organized. Everything overlaps each other and really becomes unorganized. Service Titan is a great...

What are other HVAC company's using for their Job Types?

Can you please tell me what your job types are if you are a HVAC company? I am really struggling with this part! Thanks so much in advance!!!

Respond to a text message

Is there a way receive a SMS text and then respond to it? For example: With the new text feature to let customers know that the technician is on the way. So we were testing this new feature, and we had the test write back to cancel the appointment be...

Could we get severe weather alerts?

Would you be able to add a function, based on zip code, to alert us of severe weather heading our way? Maybe giving us a 5-7 day advance notice? This could be a function that we could turn on ourselves, input our zip code, and get alerts. We all foll...