We are trying to work out how to best use adjustable capacity planning(using skills) and dispatching jobs efficiently. I am running into a couple of stumbling blocks. Some of our techs have a specialized skill so if we assign jobs as we schedule them...
Hello everyone, When I cancel a job (customer called and don't want us to go), the invoice still pending forever, because it doesn't show in Accounting to be batched, posted and exported.What do you guys do to "complete the job"? thanks
Our techs start at the office and end their day at the office. We are noticing that when we do the optimization, it's taking the techs away from the office instead of closer, no matter where their afternoon jobs are. Is there a way that we can set it...
Our techs are expected to leave their homes in the morning and head straight to their first job of the day, arriving to the client at 8 AM, or a little later if their first job is a longer drive than what each techs Average Commute Time (drive time f...
We are having an issue with the office and the field seeing different truths with their respective Titan tools (i.e., the office view on the computer vs. the field view on the tablet). From the office side it will appear that the Foreman has not time...
Is there a way to setup a preferred technician for a customer? I thought I saw a place to do this but I cannot remember where I saw it. TIA!
When booking confirmations get sent via SMS to the customer, would there be value in that "C" reply automatically confirming the appointment on the dispatch board and changing the color coding to the confirmation blue?
I'm struggling with the Dispatch board drag and drop feature to change the technician's job time. The arrival window doesn't change with it so my customer notifications are wrong if I move the job around. I got excited when I saw the feature advertis...
Are there any plans to have the location name as an option to have shown on the dispatch board? We have over 2000 locations under 1 large commercial retail customer. Having only the address as an option is becoming a huge problem when our customer re...
Wondering if there is a GPS maps anyone is using that specifically routes based on commercial road restrictions? Google maps does not give the option to route for a commercial vehicle and we have major highways and roads that our commercial vehicles ...
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