Posts

[WEBINAR] Dispatch Pro: The Future of Dispatching is Here

Join us on Thursday, July 20th, at 10 am PT to hear about our latest innovation, Dispatch Pro! Powered by Titan Intelligence, Dispatch Pro is a machine learning algorithm that automatically assigns technicians to jobs to maximize profit. Learn about ...

Josh-Lu
by ServiceTitan Certified Administrator
  • 766 Views
  • 1 replies
  • 0 kudos

We need your help testing the Weekly Dispatch View!

Hi everyone!The Dispatch Product team is working on a new Weekly Dispatch View and we would love your insights and feedback on an upcoming prototype test.The test will take about 10 minutes to complete. You will work with 3 versions of the design to ...

Nive
by New Contributor II
  • 3555 Views
  • 17 replies
  • 3 kudos

scheduling jobs that are on hold

Is there an option for scheduling calls that have been placed on hold to have the hold removed automatically when scheduling the additional job instead of having to remove the hold in addition to actually scheduling the additional job?

aecox by New Contributor
  • 354 Views
  • 1 replies
  • 1 kudos

Dispatch board appearance

The dispatch board is now showing completed calls in a white bubble instead of the blue line and it is very cluttered looking and quite frustrating. Is there a way to change this back? Maybe an option to show the completed calls in the white bubble f...

Dispatch Lagging

Hello Has anyone else been experiancing lagging between the technician's and their Dispatchers. The passed coulpe days our system would almost pause then later it would just zoom through our technician's dispatched jobs all at once. In some cause not...

Patches by New Contributor II
  • 548 Views
  • 1 replies
  • 0 kudos

Grey boxes (non-job events) disappearing

Has anyone experienced the grey boxes (non-job event) disappearing off the dispatch board? It is the strangest thing. We use the grey boxes to block a tech and note that they have that day off. Several times now the box has disappeared and it is only...

bbiswell by New Contributor II
  • 1401 Views
  • 6 replies
  • 1 kudos

Dispatch board organization, zones and capacity at a glance.

In our Dispatch board, all our techs are organized into service zones. Within that, each of the techs have ratings, which corresponds to the number of maintenance calls our CSRs can schedule on them. Techs with ratings T1 and MR1 can have up to 4 mai...

donovan_5 by New Contributor
  • 628 Views
  • 2 replies
  • 0 kudos

Filters

I love the filter section as we have many different teams and in turn different employees in the office that work primarily with those employees out in the field. I think it would be very helpful to have those filters be able to be permanent per empl...