Can you tell me if there is a way to unassign a tech from a dispatched call? Or to undispatch them from a call so that it can be assigned to another technician. This is not for when they have time on the job, just to send a different technician than ...
Is there any way to adjust the time on the dispatch board to match the business's local time for remote employees? Some of our office staff (including me) live in a time zone that is four hours ahead of the main office. when we are making adjustments...
Hi all- is anyone else missing important messages from their technicians? It's great that they can message us throughout the day and that it's all through Service Titan, but the only way we know they messaged us is a small ding noise. There is no vis...
https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-5758
Hi All!I was wondering if any other companies have run into an issue when dispatching techs from the office. Sometimes our technicians forget to dispatch themselves as they leave for a job and our office will do it for them but then the technicians a...
Would love to have a way to daily assign technicians to be dispatched together. That way helpers are automatically assigned to jobs that a lead is assigned to unless removed.
We are looking to onboard a new CSR. I would like to know if there is a video that we can show them on how the system works and what they will be looking at when they start? Or better yet a "test" for someone who claims to be experienced or fluent in...
Does anyone have an option where the technician does not receive an email for every dispatch? These emails needlessly clog up an inbox, and can bury important emails that are sent to a technician. Thank you in advance.
Howdy everyone!At one of the sessions at Pantheon, the speaker spoke about "classifying calls" at either the end of the day or end of the week. I dont remember her name unfortunately.What exactly does this mean? How does this help? How is it done?I a...
Hello ServiceTitan Community!I am reaching out here to see if anyone is successfully using Dispatch Pro today, and would be interested in meeting up with me and a few colleagues to talk about how you got set up, what were some pain points or adaptati...
